Jewel Fleming
Tampa,FL
Summary
I'm A Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs and wants. I'm very Knowledgeable about handling special dietary requirements and general food safety standards. Also, am an Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Very Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments!!
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/Take-Out Server
Outback Steakhouse
07.2023 - Current
- Processed orders and sent to kitchen employees for preparation.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server/Take-Out Server/Head Hostess
Longhorn Steakhouse
02.2022 - 05.2023
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Server/Cook Shift Leader
Maple Street Biscuit
04.2020 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Associate of Arts - Hospitality Management
Hillsborough Community College
Tampa, FL05.2025
High School Diploma -
Sumner High School
Riverview, FL05.2023
Skills
- Safe Food Handling
- Guest Engagement
- Food Delivery
- Hospitality Service Expertise
- Food Safety Understanding
- Guest Relations Management
- Order Accuracy
- Menu Memorization
- Relationship Management
- Food Inspection
- Beverage Preparation
Certification
-Manager ServSafe
-Hospitality Management
Timeline
Server/Take-Out Server
Outback Steakhouse
07.2023 - Current
Server/Take-Out Server/Head Hostess
Longhorn Steakhouse
02.2022 - 05.2023
Server/Cook Shift Leader
Maple Street Biscuit
04.2020 - 05.2023
Associate of Arts - Hospitality Management
Hillsborough Community College
High School Diploma -
Sumner High School