Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jewel Fleming

Tampa

Summary

Dedicated Front Desk Agent in the hospitality sector, noted for delivering exceptional customer service and optimizing operational efficiency in high-pressure environments. Proven track record of enhancing guest satisfaction through innovative problem-solving and a warm, approachable demeanor. Core competencies include multitasking, organizational excellence, and adaptability to diverse guest needs.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Early Childhood Educator

Primrose Schools
Tampa
08.2024 - Current
  • Encouraged children to express their ideas and opinions in a safe, supportive environment.
  • Met with parents and guardians to discuss children's progress and needs.
  • Collaborated with other educators in developing curriculum objectives that meet state standards.
  • Followed licensing guidelines and educational standards to provide proper care for children.
  • Attended staff in-services, workshops, and conferences to improve skills and learn how to handle various situations.

Front Desk Agent

Marriott
Tampa
09.2023 - 08.2024
  • Handled incoming calls promptly and professionally, providing information, or transferring calls as necessary.
  • Handled cash, credit, and debit card transactions accurately.
  • Utilized problem-solving techniques to resolve customer complaints quickly and satisfactorily.
  • Greeted customers upon arrival, and provided assistance with check-in.
  • Demonstrated strong organizational and multitasking skills to manage multiple tasks simultaneously.
  • Used computer and database systems to verify information, process purchases, and make notes.
  • Performed various administrative duties, such as filing documents, updating databases.

Education

Associate of Arts - Hospitality Management

Hillsborough Community College
Tampa, FL
05-2026

High School Diploma -

Sumner High School
Riverview
05-2023

Skills

  • Problem solving
  • Time management
  • Team collaboration
  • Administrative skills
  • Guest services
  • Phone and email etiquette
  • Keyboarding skills

Certification

  • Manager ServSafe

References

References available upon request.

Timeline

Early Childhood Educator

Primrose Schools
08.2024 - Current

Front Desk Agent

Marriott
09.2023 - 08.2024

Associate of Arts - Hospitality Management

Hillsborough Community College

High School Diploma -

Sumner High School

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Jewel Fleming