Jewel Green
Charlotte,USA
Summary
Leasing professional with proven track record in property management and tenant retention. Known for driving leasing strategies that maximize occupancy rates and revenue. Highly collaborative, adaptable to changing market conditions, and skilled in lease administration and tenant communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Atrium Health
09.2022 - 12.2024
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided excellent customer service to patients and medical staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Engaged with patients to provide critical information.
- Organized patient records and database to facilitate information storage and retrieval.
- Resolved customer complaints using established follow-up procedures.
Leasing Director
Ten05 West Trade Apartments
05.2019 - 07.2022
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Created proposals, lease offers and documents for incoming and current tenancies.
- Oversaw the entire leasing process from initial prospect inquiry to move-in, ensuring a smooth transition for new residents.
- Conducted thorough market analyses to determine competitive rental pricing and strategically adjust rates as needed.
- Organized community events to foster a sense of belonging among residents, improving retention rates.
- Developed and implemented successful marketing strategies to attract prospective tenants.
- Increased tenant satisfaction by addressing concerns promptly and resolving issues effectively.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
Customer Service Representative / Lead Dispatcher
KCD ENTERPRISES
03.2017 - 05.2019
- Provided excellent customer service in a remote work environment for Transportation Company using DAT load board
- Conducted Quality Assurance checks via monitoring to ensure employees remained in100% compliance by delivering excellent customer service per every broker/customer interaction
- Spoke with brokers and customers to resolve problems and requests for services or equipment
- Scheduled and dispatched drivers to appropriate locations according to predetermined schedules
- Handled broker/customer requests or immediate needs for Southeastern Region
- Contacted employees/drivers or other personnel via voice/text messages
- Prepared daily work such as schedules and routes for drivers
- Handled communications within company assigned territories
- Organized work requests, customer requests, completed work inventory, records and other information
Technical Support Advisor
Apple, Inc
03.2015 - 03.2017
- Assisted customers via chat support in a virtual environment
- Supported different Apple products and used advanced troubleshooting steps to resolve technical issues within all Apple devices
- Used company knowledge based articles to assist in effective troubleshooting
- Assisted with2-3 chats at once, expanding my multi tasking skills between customers
- Set up repairs for customers when troubleshooting steps were not effective
- Expressed empathy with customers during chats if they were experiencing great difficulties
- Conducted standard troubleshooting of iPhones, iPads, iPods, Beats, headphones, Mac computers and PCs
Leasing Consultant
The Vue Charlotte On 5th
10.2014 - 02.2015
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Conducted market research to ensure competitive pricing and offerings in leasing market.
- Generated leads for sales and rental properties through cold calls and referrals.
Education
Academic Diploma -
Bayside High School
Virginia Beach, VA06.1991
Skills
- Resident relations
- Yardi
- Lease renewals
- Fair housing regulations
- Rent collection
- Property showing
- Guest complaint resolution
- Lease agreement preparation
- Tenant screening
- Market outreach
- Lease administration
- Customer service
- Fair housing policies
- Lease agreements
- Telephone and email etiquette
- Leasing and sales
- Application processing
- Property tours
- Lease writing
- Closing techniques
- Market research
- Fair housing compliance
- Lease file audits
- Resident assistance
- CRM software
- Event planning
- Application verification
- Sales techniques
Certification
- Board Certified in Therapeutic Massage and Bodywork (BCTMB) - National Certification Board for Therapeutic Massage & Bodywork.
Timeline
Patient Service Specialist
Atrium Health
09.2022 - 12.2024
Leasing Director
Ten05 West Trade Apartments
05.2019 - 07.2022
Customer Service Representative / Lead Dispatcher
KCD ENTERPRISES
03.2017 - 05.2019
Technical Support Advisor
Apple, Inc
03.2015 - 03.2017
Leasing Consultant
The Vue Charlotte On 5th
10.2014 - 02.2015
- Board Certified in Therapeutic Massage and Bodywork (BCTMB) - National Certification Board for Therapeutic Massage & Bodywork.
Academic Diploma -
Bayside High School
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