Jewel Guillory
Lafayette,LA
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Charter School USA
Lafayette, LA
10.2020 - Current
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Maintained confidentiality of sensitive information and documents.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
Office Manager
Integrity Logistics LLC.
Opelousas, LA
06.2015 - 08.2020
- Reported any violations of state or federal laws pertaining to trucking operations.
- Provided training sessions for new drivers on proper operating procedures.
- Developed policies relating to employee conduct while operating fleet vehicles.
- Managed communications between drivers, customers, dispatchers.
- Reviewed work orders to check correctness of deliveries.
- Answered special calls promptly to deliver exceptional service.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Resolved customer complaints related to transportation services in a timely manner.
Help Desk Support Specialist
Acadian Monitoring Services
Lafayette, LA
05.2014 - 04.2015
- Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
- Responded to customer inquiries via phone, email, or chat support.
- Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
- Maintained records of daily data communication transactions, problems and remedial actions taken or installation activities.
- Fielded help desk customer questions and fulfilled requests.
Customer Service Representative
ATT Call Center
Lafayette, LA
09.2010 - 09.2014
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Education
Office Systems -
Louisiana Technical College - Lafayette
Lafayette, LA05-2010
Skills
- Database Management
- Data Entry
- Multi-line telephone system operation
- Records Management
- Office Administration
- Spreadsheet Management
- Filing
- Reception oversight
- Excel spreadsheets
References
References available upon request.
Timeline
Administrative Assistant
Charter School USA
10.2020 - Current
Office Manager
Integrity Logistics LLC.
06.2015 - 08.2020
Help Desk Support Specialist
Acadian Monitoring Services
05.2014 - 04.2015
Customer Service Representative
ATT Call Center
09.2010 - 09.2014
Office Systems -
Louisiana Technical College - Lafayette
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