Jewel Herrera

Hired as a Sales Floor Stylist (August 2022 - March 2023), then promoted to Sales Floor Lead (April 2022 - Present)

• Trained, coached, and mentored new sales associates for maximum performance.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Increased sales and customer satisfaction through personalized servicing.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Achieved or exceeded company-defined sales quotas.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Greeted customers and provided product advice to increase sales.
• Provided exceptional customer service to foster client loyalty and satisfaction.
• Processed and stocked merchandise in accordance with store standards.
• Monitored sales team performance and provided constructive feedback.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Completed store opening and closing procedures.
• Improved customer service by projecting friendly and knowledgeable attitude.
• Opened and closed store by counting registers, making deposits, and storing and filing all daily paperwork.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
• Engaged in friendly conversation with customers to better uncover individual needs.

• Created a positive and encouraging environment to motivate athletes to give best efforts.
• Worked individually with players when struggling to enhance confidence and strengthen court skills.
• Provided guidance and mentorship to volleyball athletes to help them reach their full potential.
• Prepared athletes for special competitions and tournaments.

• Collaborated with other coaches to create and execute game plans.
• Utilized positive communication to encourage team and promote integrity and respect.
• Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
• Monitored team practices to establish a high level of performance.