Jewel Heter
New Orleans,LA
Summary
Strong leader and problem-solver that uses independent decision-making skills and sound judgment to positively impact company success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Studio Manager
Orangetheory Fitness
02.2024 - Current
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Boosted sales figures by training staff on effective sales techniques and product knowledge.
General Manager
RockBox Fitness
11.2022 - 02.2024
- Maintain an 80% close rate on all new prospects
- Responsible for all lead management and meeting revenue goals
- Maneuvered and performed all pre-launch sales and acquired 205 new members, which resulted in a successful studio launch
- Managed budget implementations, employee reviews, training, and schedules.
- Analyzed market trends and competitor activities to create competitive advantages.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Head Trainer
RockBox Fitness
02.2020 - 11.2022
- Spear-headed hiring and training all new and current instructors
- Managed and developed all trainers with monthly meetings and weekly class audits
- Extensive experience in sales and superb communication skills
- Provided high energy group fitness classes, semi-private sessions, and personal training sessions
General Manager
ILoveKickBoxing
10.2019 - 02.2020
- Maximized efficiency by coaching and mentoring all incoming instructors on different teaching principles, industry practices, company procedures and MindBody system.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Assistant General Manager
ILoveKickBoxing
09.2019 - 10.2019
- Resolved problems promptly to elevate customer approval.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored and motivated team members to achieve challenging business goals.
Team Lead Instructor
ILOVEKICKBOXING
02.2018 - 02.2019
- Lead a team of instructors on phone calls and sales.
- Help train new instructors on proper form and how to run a 60 minute class.
- Have lots of experience selling memberships and building relationships with clients and giving excellent customer service.
- Worked on the mat teaching a 12/10 energy class to members.
Education
Associate of Arts - General Studies, College Preparatory Studies
Pikes Peak Community College
Colorado Springs, COIn Progress - Exercise Science
University of Northern Colorado
Greeley, COHigh School Diploma -
Vista Ridge High School
Colorado Springs, CO05.2017
Skills
- Payroll
- Schedule Management
- Microsoft Word, Excel, and Outlook
- Analytical Skills
- Problem Resolution
- Recruiting and Hiring
- B2B
Accomplishments
- Earned Rookie of the Year Award in the entire franchise network in 2023 at RockBox Fitness Summit Event
- Was chosen to be a speaker on a Sales Panel for RockBox Fitness Corporate Summit in 2023
- Awarded "Top Sales Representative" in the entire district in 2019 at iLoveKickboxing
- Won Studio of the Year Award in the entire franchise network in 2021 at RockBox Fitness Summit
Certification
- Personal Training Certification through NASM in progress
- Group Fitness Certification through NASM in progress
- Up-to-date on CPR/AED/First Aid certification
Timeline
Studio Manager
Orangetheory Fitness
02.2024 - Current
General Manager
RockBox Fitness
11.2022 - 02.2024
Head Trainer
RockBox Fitness
02.2020 - 11.2022
General Manager
ILoveKickBoxing
10.2019 - 02.2020
Assistant General Manager
ILoveKickBoxing
09.2019 - 10.2019
Team Lead Instructor
ILOVEKICKBOXING
02.2018 - 02.2019
Associate of Arts - General Studies, College Preparatory Studies
Pikes Peak Community College
In Progress - Exercise Science
University of Northern Colorado
High School Diploma -
Vista Ridge High School