Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jewel Jackson

Dayton,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Eviction Specialist

Vinebrook Homes, LLC
Dayton, Ohio
09.2021 - Current
  • Coordinated collection and documentation of revenues following lease obligations of residents.
  • Enforced occupancy policies and procedures by confronting violators of lease terms.
  • Maintained and developed written standard operating procedures for building operations.
  • Communicated pertinent information to clients via phone, email and mail.
  • Revised and finalized letters, briefs and memos.
  • Assisted attorneys with reviewing and organizing witness reports.
  • Developed and managed up to [Number] [Type] cases over [Timeframe].

Collections Specialist

Vinebrook Homes, LLC
Dayton, Ohio
09.2021 - Current
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Handled [Number] outbound and inbound calls daily with goal of collecting owed debt.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Recorded all information regarding financial status of customers.
  • Processed payments and contracts on accounts.
  • Collected documents and made portfolios for collections accounts.
  • Created documents for court such as affidavits, modifications and forbearance agreements.

Manager

Cashland
Dayton, OH
06.2015 - 09.2022
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Approved regular payroll submissions for employees.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Recorded inventory sales into organization's weekly income report.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Education

High School Diploma -

Clay County High School
Manchester, KY
05.1996

Skills

  • Client Communication
  • Correspondence and Legal Forms Drafting
  • Summary Writing
  • Legal Research
  • Filing System Organization
  • Legal Correspondence
  • Administrative Support
  • Court Appearances
  • Legal and Court Processes
  • Document Preparation

Timeline

Eviction Specialist

Vinebrook Homes, LLC
09.2021 - Current

Collections Specialist

Vinebrook Homes, LLC
09.2021 - Current

Manager

Cashland
06.2015 - 09.2022

High School Diploma -

Clay County High School

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Jewel Jackson