Jewel Kinchen

• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
• Supported students in developing social skills through structured activities and positive reinforcement techniques.
• Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
• Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.

• Processed work orders for apartment communities in the United States
• Data entry reports on results of work order as I processed it
• Called tenant, primary contacts or vendors if needed.
• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

• Worked with 4th Graders online to help improve them with reading and math skills with small groups and one to one
• Created a positive learning environment to assist with their developmental growth in those subjects of Math and Reading
• Created Lesson plans to engage in the learning participation of the students
• Administered and submitted data for state testing
• Tutored students’ afterschool twice a week in Mathematics.
• Observed teachers in classrooms and offered insights to enhance teaching-learning situation.
• Fostered positive partnerships with community organizations that provided additional resources for struggling students.

• Answered 50-100 inbound calls as it relates to customer’s placing orders, tracking orders, issuing refunds and price matching
• Periodically provided chat communication to customers in which allowed me to be trained to assist those customers with order inquiry, tracking them and price matching their items
• Created a positive flow of good energy as I used data entry, resolved their initial call inquiry and work towards developing a positive resolution
• Worked with CRM software, Adobe Connect during work shift, Live Chat.
• Responded to customer inquiries and provided accurate information about products and services via live chat.
• Monitored customer conversations and provided timely, knowledgeable assistance.

• Answered 50-100 inbound calls daily of customers who were interested in getting the COVID-19 vaccination shot
• Scheduled appointments using data entry based upon the customers need, time and location interest
• Expressed empathy, well detailed and organized as I disposition the call or transferred the call.
• Offered administrative and customer service support to customers.
• Developed and maintained strong relationships to deliver exceptional customer service support.

• Create a science instruction that demonstrates and integrate knowledge of science terms in being able to apply in experiments
• Create a curriculum where my students can develop the understanding of nature and development of science knowledge.
• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.

• Create a science instruction that demonstrates and integrate knowledge of science terms in being able to apply in experiments
• Create a curriculum where my students can develop the understanding of nature and development of science knowledge.
• Participated actively in professional development opportunities to stay current on educational trends and best practices in teaching 5th grade students.
• Assessed student progress regularly using formative and summative assessments, modifying instruction as needed for optimal learning outcomes.

• Improve academic achievement and behavior of students that may have academic low performance in their studies
• Plan, implement, and assess intervention services in a classroom setting via small group or one on one
• Provide leadership to classroom teachers in implementing intervention initiatives.
• Gathered, organized, and analyzed data on student needs and progress.
• Developed strong relationships with students, fostering trust and promoting a positive learning environment.

• Gave one-on-one attention to children while maintaining overall focus on entire group.
• Promoted physical, academic, and social development by implementing diverse classroom and outside activities.

• Gathered, organized, and analyzed data on student needs and progress.
• Developed strong relationships with students, fostering trust and promoting a positive learning environment.

• Resolved caller issues quickly and thoroughly.
• Handled and promptly resolved customer complaints to maintain professional relationships.

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.

* Provided individualized instruction to accommodate diverse learning styles, resulting in increased student achievement.

• Established a positive learning environment by maintaining open lines of communication with students, parents, and colleagues.

• Gave one-on-one attention to children while maintaining overall focus on entire group.
• Promoted physical, academic, and social development by implementing diverse classroom and outside activities.