Jewel Martin
Foley,MO
Summary
Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Barista
Street Beanz
05.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Helped management keep adequate supply on hand by notifying of shortages.
- Promoted additional items with beverages, increasing store sales.
Barista
Cornerstone Coffee And Confections
11.2019 - 05.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Followed exact recipes for mixing and preparing beverage and food items.
- Promoted additional items with beverages, increasing store sales.
Receptionist
Creative Image Salon
08.2019 - 02.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and scheduled appointments
- Handled cash transactions and maintained sales and payments records accurately.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Apparel Sales Associate
Walmart
08.2019 - 11.2019
- Pressed and folded items upon arrival in store to increase visual appeal.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained organized store environment to foster pleasant shopping experiences.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Greeted customers, identified needs and provided product advice.
- Gained extensive knowledge of latest fashion trends and styles to provide customers with up-to-date advice.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
GED -
Winfield High School
Winfield, MO10.2018
Skills
- Product Display
- Cash Register Operation
- Retail Management
- Sales Expertise
- Coffee Machinery
- Food Preparation and Safety
- New Hire Training
- Beverage Preparation
- Opening and Closing Coordination
- Credit Card Transactions
- Exceptional Customer Service
- Counter Restocking
Timeline
Barista
Street Beanz
05.2022 - Current
Barista
Cornerstone Coffee And Confections
11.2019 - 05.2022
Receptionist
Creative Image Salon
08.2019 - 02.2020
Apparel Sales Associate
Walmart
08.2019 - 11.2019
GED -
Winfield High School
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