Jewel Martinez
San Diego,CA
Summary
Organized and motivated Work From Home employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Virtual Training Instructor
Arise Virtual Solutions Inc.
Miramar, FL
03.2012 - Current
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Mentored new instructors on teaching strategies and standard procedures.
- Collaborated with subject matter experts to develop new training initiatives tailored to specific needs of organization.
- Instructed students using a variety of methods such as lectures, demonstrations, role playing exercises and hands-on activities.
- Facilitated group discussions with trainees to ensure understanding of course material.
- Upheld company guidelines, compliance standards and quality control procedures.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Maintained a positive learning environment through effective classroom management techniques.
- Prepared reports summarizing student progress in each course offered by the organization.
Customer Service Representative
Jewish Voice Ministries
Phoenix, AZ
01.2016 - 07.2017
- Determined accurate prices for website inventory for customer services, consistently searching for deals and best prices.
- Maintained donor confidentiality according to organizational policies and procedures.
- Provided guidance to volunteers in processing donations.
- Provided product information to customers and answered questions regarding products or services.
- Analyzed data from surveys and reports as needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated ability to multi-task while speaking with customers.
- Surpassed sales goals through implementation of successful marketing strategies.
Paralegal for Credit Repair
Lexington Law
Phoenix, AZ
04.2014 - 01.2016
- Advised customers on budgeting techniques that would help them reach their desired credit score goal more quickly.
- Assisted customers in understanding their rights under the Fair Credit Reporting Act.
- Monitored and maintained compliance with internal controls and government regulations.
- Assessed customer credit files regularly to review receivables.
- Negotiated with creditors to remove negative items from client's credit report.
- Processed payments from clients as well as any refunds due when services were completed satisfactorily.
- Developed credit repair strategies to improve customer's credit scores and financial standing.
- Identified valuable solutions for customers with credit problems.
Virtual Mobility Call Center Supervisor
Asurion
Nashville, TN
04.2013 - 03.2015
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Monitored customer service quality standards to ensure customer satisfaction.
- Conducted performance reviews for staff members to identify areas of improvement.
- Prepared reports on sales activities, claims processing, customer feedback surveys.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Researched insurance plans to find good options for clients' needs.
- Created weekly reports summarizing operational performance metrics.
- Enforced company policies, procedures, and standards related to customer service operations.
- Provided coaching and feedback to employees regarding customer service processes.
- Monitored call center performance metrics and identified areas for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
GED -
Phoenix College Preparatory Academy
Phoenix, AZ04-2009
Skills
- Trainer Mentoring
- Quality Controls
- Class Planning
- Lesson Planning
- Online Instruction
- Student Engagement
- Classroom Oversight
- Creative Problem-Solving
- Scheduling
- Appointment Scheduling
- Data Entry
- Call Management
- Product Knowledge
- Positive and Professional
- Team Development
- Customer Service
- Inbound and Outbound Calling
Certification
- Google IT Support Professional Certificate
- Currently enrolled in Coursera Google Courses for Technical Support.
Timeline
Customer Service Representative
Jewish Voice Ministries
01.2016 - 07.2017
Paralegal for Credit Repair
Lexington Law
04.2014 - 01.2016
Virtual Mobility Call Center Supervisor
Asurion
04.2013 - 03.2015
Virtual Training Instructor
Arise Virtual Solutions Inc.
03.2012 - Current
GED -
Phoenix College Preparatory Academy