JEWEL MATHIE
North Lauderdale,FL
Summary
Highly accomplished and motivated professional with a strong background in management. Proven success in developing strategies, leading teams, and driving results. Effective at identifying opportunities and implementing innovative solutions to improve organizational performance and retaining customer loyalty.
Overview
5
5
years of professional experience
Work History
Team Leader
American Express, AMEX
2022.10 - Current
- Provided coaching and feedback on employee performance, encouraging professional development.
- Utilized probing questions and account issue resolution techniques to effectively de-escalate dissatisfied customers.
- Successfully retained card members by adjusting their accounts and highlighting the benefits of the card product.
- Achieved consistent success in meeting monthly goals for card and account upgrades, demonstrating dedication to individual and team performance.
- Consistently exceeded customer expectations and achieved top ratings for customer satisfaction.
PINK Manager
Victoria's Secret & PINK
2021.09 - 2022.11
- Implemented visual merchandising strategies to enhance operational excellence
- Successfully coached associates to enhance customer experience with effective demonstration and selling techniques.
- Executed opening and closing operations in adherence to company policies and procedures.
- Conducted interviews and facilitated onboarding process for new employees, including training and documentation.
Sales Lead Manager
Forever 21
2019.05 - 2021.09
- Led the way in providing exceptional customer service by setting and maintaining standards for all team members.
- Solely responsible for the efficient operation of store, including opening/closing duties, employee supervision, and monetary handling.
- Maintained compliance with company-defined practices and processes for visual merchandising and operations
- Effectively utilized sales reports for task prioritization and direction
Education
Associate of Arts -
Broward College
Fort Lauderdale, FL2023-05
Skills
- Sales Expertise
- Leadership Skills
- Verbal & Written Communication
- Problem-Solving
- Time Management
- Teamwork
- Computer Literacy
- Customer Retention Strategies
Timeline
Team Leader
American Express, AMEX
2022.10 - Current
PINK Manager
Victoria's Secret & PINK
2021.09 - 2022.11
Sales Lead Manager
Forever 21
2019.05 - 2021.09
Associate of Arts -
Broward College
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