JEWEL MATHIE
North Lauderdale,FL
Summary
Highly accomplished and motivated professional with a strong background in management and child protection. Proven success in leadership, problem-solving, and implementing innovative solutions to drive results. Experienced in conducting investigations, working with families, and ensuring child safety.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Child Protective Investigator
Florida Department Of Children And Families
11.2024 - Current
- Conduct investigations regarding allegations of abuse, neglect, abandonment, or special conditions for children.
- Engage families to assess needs, determine intervention levels, and provide services or court-ordered dependency recommendations.
- Develop Present Danger Plans and safety plans for identified threats and arrange emergency placements when necessary.
- Collaborate with community-based providers, law enforcement, medical personnel, and schools to ensure child safety and well-being.
- Prepare detailed case documentation, conduct ongoing risk assessments, and provide testimony in court.
- Maintain thorough and accurate client records using case management systems.
- Certified in Child Welfare, showcasing advanced knowledge of child protection theories, investigative techniques, and counseling practices.
Team Leader, Sales Operations
American Express, AMEX
10.2022 - 11.2024
- Provided coaching and feedback on employee performance, encouraging professional development.
- Successfully developed and managed inside sales teams for increased productivity within a high-volume outbound sales environment.
- Utilized probing questions and account issue resolution techniques to effectively de-escalate dissatisfied customers.
- Experienced in developing sales plans and analyzing metrics.
- Achieved consistent success in meeting monthly goals for card and account upgrades, demonstrating dedication to individual and team performance.
- Maintained accurate records of all client interactions using Salesforce CRM software.
PINK Manager
Victoria's Secret & PINK
01.2020 - 10.2022
- Implemented visual merchandising strategies to enhance operational excellence.
- Successfully coached associates to enhance customer experience with effective demonstration and selling techniques.
- Executed opening and closing operations in adherence to company policies and procedures.
- Conducted interviews and facilitated the onboarding process for new employees, including training and documentation.
Education
Bachelor of Arts - Social Work
University of South Florida
Tampa, FL05-2025
Skills
- Sales Expertise
- Leadership Skills
- Verbal & Written Communication
- Problem-Solving
- Time Management
- Teamwork
- Computer Literacy
- Customer Retention Strategies
- Child Welfare Certification
- Risk and Safety Assessment
Certification
Child Welfare Provisional Certification
Timeline
Child Protective Investigator
Florida Department Of Children And Families
11.2024 - Current
Team Leader, Sales Operations
American Express, AMEX
10.2022 - 11.2024
PINK Manager
Victoria's Secret & PINK
01.2020 - 10.2022
Bachelor of Arts - Social Work
University of South Florida
Child Welfare Provisional Certification
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