JEWEL MCDONALD
Chicago,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Chicago Family Health Center
06.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Sales Representative
AT&T
06.2022 - 03.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Pharmacy Service Representative
CVScaremark
07.2021 - 01.2022
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
- Set up and modified patient profiles to include current medications and insurance details
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Fraud Specialist
Insight Global
02.2021 - 05.2021
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime
- Provided exemplary level of customer service to all individuals, including clients and company personnel
- Proved successful working within tight deadlines and fast-paced atmosphere.
Customer Service Representative
Deloitte
05.2020 - 11.2020
- Scheduled appointments with applicants to gather information and explain benefits processes
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance
- Interviewed applicants and explained scope of different available benefits.
Health
Concierge, Bswift LLC, Randstad
09.2019 - 04.2020
- Understood and thoroughly explained services provided to customers and potential customers
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
- Upsold additional products and services after identifying customer needs and requirements
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Client Service Representative
Advocate Medical Group
04.2019 - 07.2019
- Received, recorded and addressed incoming and outgoing communication via telephone and email for doctor's office
- Successfully scheduled patient appointments
- Epic training.
Call Center Agent
Best Buy
10.2018 - 12.2018
- Educated customers on product and service details and information
- E-mailed suppliers, carriers and customers with shipping updates
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Call Center Representative
Allstate
11.2016 - 07.2017
- Monitored traffic and weather conditions and alerted drivers of potential issues
- Answered more than 60 calls each day
- Delivered exceptional customer service to individuals who contacted the company's call center for support and assistance
- Scheduled and dispatched drivers to locations nationally.
Education
GED -
Chicago, IL2014
Skills
- Documentation and reporting
- Call center operations
- Answering questions
- Data entry
- Typing 48 wpm
- Problem-solving skills
- Communication skills
- Customer and client relations
- Scheduling
- MS Office proficiency
- Professional communication
- Inbound and Outbound Calling
Timeline
Patient Service Representative
Chicago Family Health Center
06.2023 - Current
Sales Representative
AT&T
06.2022 - 03.2023
Pharmacy Service Representative
CVScaremark
07.2021 - 01.2022
Fraud Specialist
Insight Global
02.2021 - 05.2021
Customer Service Representative
Deloitte
05.2020 - 11.2020
Health
Concierge, Bswift LLC, Randstad
09.2019 - 04.2020
Client Service Representative
Advocate Medical Group
04.2019 - 07.2019
Call Center Agent
Best Buy
10.2018 - 12.2018
Call Center Representative
Allstate
11.2016 - 07.2017
GED -
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