Jewel Ramirez
Hesperia,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative/Planner
Schneider
Rancho Cucamonga
02.2022 - Current
- Plan truckloads using Customer and Order Management
- Track and trace every driver to ensure loads are delivered on time
- Ensure all loads are closed using Events Extension.
CSR Shipping & Receiving Clerk
FedEx
Ontario
02.2021 - 12.2021
- Ensure accuracy of B.O.L documents
- Handle all customers and representatives at dispatch window
- Answer phone calls, greet drivers, and handle discrepancies in paperwork
- File paperwork, keep track of incoming loads using excel spreadsheets.
Deli Clerk
Vons
Barstow
01.2019 - 11.2019
- Assist customers with deli needs such as slicing deli meats and cheeses
- Ensure cleanliness of workstation following all food safety protocols.
Education
Bachelor of Arts - Psychology
Azusa Pacific University
05.2024
Skills
Tutoring
- Held tutoring sessions with High School students at Hesperia High School,August 2016-2021, in Hesperia, California
- Consist of writing labs and essay preparations
- Developed student confidence through positive reinforcement activities
Church Volunteer
- During Christmas of 2016-2018 in Hesperia California at New Life Chapel
- Created hygiene bags for those of the less fortunate
- Collaborated with a team to ensure everything was completed in a timely manner
SPSS
- During 2022 to Present with Azusa Pacific University at the Inland Empire Campus
- Utilizes software to run statistical data with research methods
- Accelerates data and results through data analysis
Computer Knowledge
- Proficient in Microsoft Word, Powerpoint, and Excel
- Working knowledge of Oracle Transportation and related software
- Types at 55 WPM
Coursework, 3.8 GPA
- Psychology, 2016-Present
- Writing, 2016-Present
- Counseling, Fall 2023
Timeline
Customer Service Representative/Planner
Schneider
02.2022 - Current
CSR Shipping & Receiving Clerk
FedEx
02.2021 - 12.2021
Deli Clerk
Vons
01.2019 - 11.2019
Bachelor of Arts - Psychology
Azusa Pacific University