Jewel Santana
Orange,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining ticket sales, notably with Irvine Park Railroad. Demonstrates exceptional customer service and problem-solving skills, ensuring swift resolution of concerns. Adept at maintaining safety and cleanliness, showcasing reliability and teamwork. Achieved significant improvements in event efficiency and guest experience.
Overview
4
4
years of professional experience
Work History
Event Staff Member
Irvine Park Railroad
09.2022 - 10.2022
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
Ticket Scanner
Haunted Carwash
10.2023 - 10.2023
- Increased guest satisfaction by addressing concerns promptly and courteously during the ticket scanning process.
- Collaborated with security personnel to ensure the safety of all attendees by detecting fraudulent tickets or unauthorized entry attempts.
- Reduced wait times at entrance points by swiftly identifying errors in printed or digital tickets, facilitating quick resolution or redirection to appropriate staff members.
Box Office Attendant
Long Beach Pride
05.2024 - 05.2024
- Provided exceptional customer service, leading to increased repeat business and positive reviews.
- Enhanced customer satisfaction by providing friendly, efficient service during ticket transactions.
- Maintained cleanliness standards throughout the box office area by following established procedures.
- Managed high-volume ticket sales, keeping lines moving quickly while maintaining accuracy.
- Effectively resolved customer issues through clear communication and problem-solving skills.
Box Office Attendant
Boots In The Park
06.2024 - 06.2024
- Provided exceptional customer service, leading to increased repeat business and positive reviews.
- Enhanced customer satisfaction by providing friendly, efficient service during ticket transactions.
- Maintained cleanliness standards throughout the box office area by following established procedures.
- Effectively resolved customer issues through clear communication and problem-solving skills.
- Accurately processed cash and credit card transactions, maintaining proper accounting records.
Autism aide
School
01.2020 - 05.2024
- Observed and monitored children's activities.
- Offered caring companionship and emotional support.
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
High School Diploma -
05.2024
Skills
- Patience and Empathy
- Goal-Oriented
- Reliability and punctuality
- Teamwork orientation
- Customer Service
- Cleaning and sanitization
Timeline
Box Office Attendant - Boots In The Park
06.2024 - 06.2024
Box Office Attendant - Long Beach Pride
05.2024 - 05.2024
Ticket Scanner - Haunted Carwash
10.2023 - 10.2023
Event Staff Member - Irvine Park Railroad
09.2022 - 10.2022
Autism aide - School
01.2020 - 05.2024
Katella High School - High School Diploma,
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