Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jewel Story

Friendswood,US

Summary

Dedicated Police Dispatcher with extensive experience in emergency response and personnel coordination. Demonstrated success in managing high volumes of inbound calls while ensuring customer satisfaction. Strong problem-solving and communication skills, with a focus on mentoring junior staff to enhance team performance. Committed to maintaining operational efficiency and fostering positive customer relationships.

Overview

42
42
years of professional experience
1
1
Certification

Work History

Police Dispatcher

University of Houston - Clear Lake Police Dept
Houston, US
04.1993 - 12.2024
  • Answered emergency and non-emergency telephone inquiries from citizens.
  • Assessed caller needs quickly and accurately by listening attentively and following established protocol.
  • Acted professionally at all times while maintaining a courteous demeanor towards callers and other law enforcement personnel.
  • Dispatched police units according to departmental policy based upon urgency of request, availability of resources, and jurisdictional boundaries.
  • Remained calm under pressure while taking 911 calls during crisis situations.
  • Researched criminal histories utilizing multiple databases to provide detailed background information for officers in the field.
  • Maintained access to and security of, highly sensitive materials.

Screener / Applicant Interviewer

Credco of Houston, Inc
Houston, TX
03.1988 - 09.1992
  • I interviewed mortgage applicants for mortgage companies.
  • I ran credit reports.
  • Verified credit.
  • Reviewed reports before they were sent back to mortgage companies.

Assistant Manager

Lerner
Houston (Sharpstown), TX
11.1982 - 03.1988
  • Trained new employees on store policies, procedures and customer service standards.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.

Education

Bachelor of Science (B.S.) - Emergency Management

Jacksonville State University
Jacksonville, AL, US
05.2013

Skills

  • Customer service
  • Interpersonal skills
  • Emergency dispatch
  • Attention to detail
  • Problem solving
  • Information gathering
  • Confidentiality
  • Conflict resolution
  • CPR and first aid
  • Credit verification
  • Empathy display
  • Cultural sensitivity
  • Cash handling
  • Store opening and closing

Certification

Master Dispatcher License

References

References available upon request

Timeline

Police Dispatcher

University of Houston - Clear Lake Police Dept
04.1993 - 12.2024

Screener / Applicant Interviewer

Credco of Houston, Inc
03.1988 - 09.1992

Assistant Manager

Lerner
11.1982 - 03.1988

Bachelor of Science (B.S.) - Emergency Management

Jacksonville State University

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