Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jewel Tate

Cordova,TN

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

Walmart
12.2022 - 07.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.

Refurbish Technician

Brothers International
01.2022 - 09.2022
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Replaced worn or broken parts on machines and equipment.
  • Executed tasks within time and budget constraints.
  • Reported issues to property manager so effective resolutions could be put into place.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.

Tech Support

FedEx TechConnect Customer Service
03.2021 - 12.2021
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Trained users on how to operate components and systems.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Walked individuals through basic troubleshooting tasks.
  • Configured hardware, devices, and software to set up work stations for employees.

Repair Technician 1/Technical Support Representative

Flextronics Technology
04.2020 - 02.2021
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Researched product and issue resolution tactics to address customer concerns.
  • Maintained inventory of repair supplies and ordered parts.
  • Followed detailed repair and maintenance procedures for consumer products.

Retail Sales Associate

UT Volshop
12.2018 - 03.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Pharmacy Intern

Good Sherperd Pharmacy
09.2017 - 07.2018
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Provided friendly customer service at drop-off and pick-up counters.
  • Used pharmacy software to enter prescription and insurance information.
  • Followed department policies, procedures and best practices for pharmacy operations.
  • Assisted pharmacist in final review of filled prescriptions.
  • Monitored inventory levels and notified pharmacist of items requiring reorder.
  • Communicated closely with patients, ensuring medical information was kept private.

Call Center Customer Service Representative

Pizza Hut Call Center
06.2016 - 08.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Education

Associate of Science - Pharmacy Technican

Southwest Tennessee Community College
Memphis, TN
05.2018

High School Diploma -

Douglass High School
Memphis, TN
05.2016

Skills

  • Computer Support Specialist
  • Basic Technology
  • Attention to Detail
  • Planning and Organizing
  • Reading
  • Writing
  • Data Entry
  • Customize Service
  • Timely sorting
  • Handling cash

Timeline

Customer Service Associate

Walmart
12.2022 - 07.2023

Refurbish Technician

Brothers International
01.2022 - 09.2022

Tech Support

FedEx TechConnect Customer Service
03.2021 - 12.2021

Repair Technician 1/Technical Support Representative

Flextronics Technology
04.2020 - 02.2021

Retail Sales Associate

UT Volshop
12.2018 - 03.2020

Pharmacy Intern

Good Sherperd Pharmacy
09.2017 - 07.2018

Call Center Customer Service Representative

Pizza Hut Call Center
06.2016 - 08.2017

Associate of Science - Pharmacy Technican

Southwest Tennessee Community College

High School Diploma -

Douglass High School

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Jewel Tate