Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jewel Thompson

Coatesville,PA

Summary

Dedicated professional with experience at skilled in daily living assistance and event coordination. Proven ability to foster a positive environment and provide emotional support, while ensuring safety protocols are met. CPR certified, I excel in enhancing resident quality of life through effective communication and teamwork. Customer service oriented professional with strong leadership skills. Able to facilitate efficient workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Resident Assistant

Tel Hai Retirement Community
Honey Brook, PA
09.2025 - Current
  • Assisted residents with daily living activities, fostering independence and enhancing quality of life.
  • Promoted participation through well-coordinated events.
  • Provided emotional support to residents, building trust and rapport through active listening.
  • Maintained accurate records of resident needs and services, ensuring consistency and thorough communication with staff.

Care Manager

Sunrise Senior Living
West Chester, PA
04.2024 - 09.2024

Assist residents with ADL’s

Ensured safety and positivity in the environment.

Assisted residents with meals, bathing, and chores.

Resident Assistant

Watermark at Bellingham
West Chester, PA
02.2023 - 04.2024
  • Implemented safety protocols within the community, contributing to a secure living environment for all residents.
  • Facilitated communication between residents and charger nurse
  • Trained new staff on resident care procedures, promoting best practices in service delivery and teamwork.
  • Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
  • Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.

Server/ ToGo Host

Chilis's Bar and Grill
Parkesburg, PA
09.2020 - 07.2022
  • Provided exceptional customer service, ensuring timely and accurate order delivery.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Collaborated with kitchen staff to ensure efficient meal preparation and service flow.
  • Processed transactions accurately using Point of Sale (POS) system, handling cash and credit payments.
  • Coordinated with team members during peak hours to optimize workflow and reduce wait times.
  • Implemented feedback from management to improve service quality and operational efficiency.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Education

Associate of Science - Healthcare Management

Ultimate Medical Academy
Clearwater, FL
12.2023

High School Diploma -

Coatesville Area Senior High School
Coatesville, PA
06.2021

Skills

Daily living assistance

Event coordination

Emotional support

Active listening

Resident communication

Safety protocols

Customer service

Multitasking abilities

Positive environment promotion

Time management

Team player

Supportive

CPR certified

Documentation and reporting

Health and safety compliance

Medical Administrative ProceduresHealthcare Ethics ▪ HIPAA Compliance ▪ Accounting ▪ Payroll ▪ Appointment Scheduling ▪ Insurance VerificationCMS 1500 ▪ Processing Co-Payments ▪ UB-04 ▪ Insurance Billing Procedures ▪ Insurance Claim CycleElectronic Health Records (EHR) ▪ Electronic Medical Records (EMR)Health Records Management ▪ Medical Records Management ▪ Human Resource ManagementOrganizational Improvements ▪ Interpersonal Professional Communications ▪ Medical Terminology

Certification

Certified Nursing Assistant

Timeline

Resident Assistant

Tel Hai Retirement Community
09.2025 - Current

Care Manager

Sunrise Senior Living
04.2024 - 09.2024

Resident Assistant

Watermark at Bellingham
02.2023 - 04.2024

Server/ ToGo Host

Chilis's Bar and Grill
09.2020 - 07.2022

Associate of Science - Healthcare Management

Ultimate Medical Academy

High School Diploma -

Coatesville Area Senior High School
Jewel Thompson