JEWEL THOMPSON-COUSINS
Mobile,Alabama
Summary
Skilled Human Resources Specialist with background in managing comprehensive HR tasks, including recruitment and employee relations. Possess strong communication, negotiation, and conflict resolution skills to effectively address and improve workplace dynamics. Implemented innovative staff development programs that significantly enhanced team performance and productivity. Adapt at navigating complex HR software systems to streamline administrative processes.
Overview
29
29
years of professional experience
Work History
Store Manager
B. Loved Fitness and Gifts
Mobile, AL
05.2021 - Current
- Directed or coordinated financial or budget activities to fund operations.
- Created weekly work schedules for store personnel.
- Developed employee orientation and training programs for new hires.
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented campaigns and promotions to help with developing goods and services.
- Assisted in developing succession planning strategies for key positions within the organization.
- Conducted background checks and reference checks of prospective employees.
Claims Adjuster
QA
Mobile, AL
05.2021 - 09.2021
- Monitored progress of outstanding claims ensuring timely resolution.
- Assessed damage to properties.
- Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.
- Reduced loss ratios through fair and prompt processing of claims.
- Negotiated settlements with claimants to resolve disputes.
- Worked effectively in team environments to make the workplace more productive.
Claims Adjuster for Pet Care
Administrative Strategy
Mobile, AL
07.2018 - 02.2021
- Maintained organized records of claim activity and related documents.
- Reviewed police reports, medical records, witness statements, and other evidence to assess damages.
- Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
- Interpreting insurance policy terms and conditions to assess coverage for specific procedures, treatments, and medications.
- Communicating with policyholders in a clear, concise, and professional manner, addressing their questions and concerns.
- Contacting policyholders and veterinary facilities to gather necessary information and clarify details.
Human Resource Assistant
ALABAMA STATE PORT AUTHORITY
Mobile, AL
10.2017 - 05.2018
- Serves as the administrator for the human resources department and a liaison for all new employees, efficiently performing all essential duties including: collecting required employment information (I-9's, employment applications, background check results, reference checks, resumes, and benefit information), assisting with the entire new hire application process from scheduling interviews to drafting and distributing offer letters, and coordinating all pre-employment activities such as drug and criminal background screenings
- Leads new hire orientation procedures including assisting new staff members with completing the new employee orientation checklists and assigning designated phones, computer logins, workstations, and office keys
- Strategically organizes and updates all company HR files such as information on employee benefits, employment status, paid time off, sick time, records of employee nonproductive hours, performance appraisals, grievances, and corrective action files
- Assists with performing HR file audits to ensure that all required documents are collected and maintained in employee files
- Provides exceptional support for the HR Manager by completing various day-to-day task such as, but not limited to: filing and organization, answering the phone, making travel arrangements, and maintaining office functionality
Front Desk and Nursery Manager
SPRINGHILL ATHLETIC CLUB
Mobile, AL
01.2008 - 12.2017
- Managed a number of HR functions including, but not limited to: scheduling employees, conducting new hire training sessions, and submitting payroll
- Increased functionality by strategically executing day-to-day tasks including maintaining relations with the corporate office completing daily inventory, ordering supplies, maintaining organization, and completing various clerical assignments
- Consistently maintained a high level of customer service and satisfaction by managing member related functions such as enrolling new members, providing immediate assistance to customers as needed, expertly answering inquiries, and facilitating a positive, friendly environment
- Demonstrated working techniques, practices and optimal safety behaviors to workers, maximizing performance and reducing wasteful processes.
Heavy Equipment Operator E4
United States Army
Fort Leonard Wood, MO
11.1995 - 08.2003
- Carried out preventative maintenance on heavy or specialized equipment.
- Managed inventory of supplies and equipment necessary for daily operations.
- Followed safety regulations while operating equipment to achieve safe conduct.
- Checked fuel supplies at sites to verify adequate availability.
- Kept records of material or equipment usage and completed entries in production logs.
- Loaded and offloaded rocks, debris and other materials from heavy equipment.
Education
Master of Science - Human Resources Management
Faulkner University
Mobile, AL12.2017
Bachelor of Science - Human Resources Management
Faulkner University
Mobile, AL12.2015
Skills
- Customer relationship management
- Administrative Operations
- Employee training
- Team collaboration
- Budget management
- Communication and negotiation
- Interpersonal skills
- Employee onboarding
- Performance management
- Dispute mediation
- Corrective action planning
- Organizational development
- Employee relations
- Staff management
- Wellness program development
- Organizational Management
- Policy development
- Business strategy
- HR file management
- Coaching and mentoring
- Human resources team leadership
- Human resources management software
- Human resources fundamentals
- Human resources policies
Volunteer Experience
Scale Back Alabama Promoter, Scale Back Alabama, 2008-2017 - Supports initiatives, practices, and processes that focus on facilitating healthy, effective promotions for workplace wellness and environment., Closely collaborates with both corporate and business individuals to increase their overall well-being through enhancing work performance.
References
References available upon request.
Timeline
Store Manager
B. Loved Fitness and Gifts
05.2021 - Current
Claims Adjuster
QA
05.2021 - 09.2021
Claims Adjuster for Pet Care
Administrative Strategy
07.2018 - 02.2021
Human Resource Assistant
ALABAMA STATE PORT AUTHORITY
10.2017 - 05.2018
Front Desk and Nursery Manager
SPRINGHILL ATHLETIC CLUB
01.2008 - 12.2017
Heavy Equipment Operator E4
United States Army
11.1995 - 08.2003
Master of Science - Human Resources Management
Faulkner University
Bachelor of Science - Human Resources Management
Faulkner University
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