Jewel Watson
Baltimore
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Managed Care & Physician Relations Analyst
Greater Baltimore Medical Center, GBMC
03.2022 - 05.2025
- Coordinated credentialing efforts with Medical Staff Office and Physician Practices assuring that all payer and NCQA requirements were met.
- Investigated physician and payer billing and/or contractual service problems with GBMC Medical Providers, Facility, and Payers.
- Managed and monitored the contract software of Physician employment dates, issue resolution, and reporting.
- Processed Medicare, Railroad Medicare, and Maryland Medicaid Provider and Facility Applications. Reviewed for completeness, entering data, and obtaining appropriate signatures.
- Maintained a working knowledge of Medicare, Maryland Medicaid, and CAQH credentialing policies, procedures, and on-line credentialing tools.
- Represented the Managed Care Department at GBMC in meeting with Insurance Payers and other GBMC Departments.
Patient Service Associate
Greater Baltimore Medical Center, GBMC
03.2021 - 05.2025
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Facilitated communication between patients and various departments and staff.
- Provided excellent customer service to patients and medical staff.
Customer Service Agent
Department of Transportation
08.2009 - 12.2022
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries concerning Vehicle Insurance Compliance matters quickly.
- Maintained up-to-date knowledge of Maryland Vehicle Insurance laws.
Night Auditor
Residence Inn Marriott
09.2020 - 02.2021
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Developed and maintained positive relationships with guests for satisfaction.
- Enforced policies and procedures to increase efficiency.
- Trained new staff members in customer service techniques and hotel operations.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Higher Education Administration
Walden University
Minneapolis, MN05-2022
Health Systems Management
University of Baltimore
Baltimore, MD12-2016
Skills
- Assessment skills
- Healthcare ethics
- Patient care
- Medicare
- Insurance practices
- Professional networking
- Medicaid experience
- Quality improvement
- Insurance requirements
- Healthcare regulations
Timeline
Managed Care & Physician Relations Analyst
Greater Baltimore Medical Center, GBMC
03.2022 - 05.2025
Patient Service Associate
Greater Baltimore Medical Center, GBMC
03.2021 - 05.2025
Night Auditor
Residence Inn Marriott
09.2020 - 02.2021
Customer Service Agent
Department of Transportation
08.2009 - 12.2022
Higher Education Administration
Walden University
Health Systems Management
University of Baltimore
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