Jewel Webb
Milton,FL
Summary
Driven by a results-focused approach, I leveraged my expertise in digital troubleshooting and client relations at NFCU to enhance digital service delivery and significantly reduce fraud cases. My knack for critical thinking and teamwork led to process optimizations and a notable improvement in customer satisfaction and operational efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Digital Services Specialist
NFCU
11.2010 - Current
- Established strong relationships with key industry partners, expanding the company''s reach within the digital services community.
- Spearheaded process improvements by identifying inefficiencies within existing workflows related to digital services delivery.
- Promptly consulted with team leaders to address any escalated client issues.
- Assisted clients in selecting appropriate platforms and technologies based on their unique needs and requirements leading them towards successful implementations.
- Enhanced customer satisfaction by efficiently addressing and resolving digital service issues.
- Provided clear, concise communication to clients regarding project updates and progress reports ensuring transparency throughout the engagement process.
- Maintained an up-to-date knowledge of industry best practices, sharing insights with team members during regular meetings for continuous improvement efforts within the organization''s overall operations related to Digital Services Specialist role.
- Delivered troubleshooting of reported problems, responding to member inquiries and monitoring security, privacy and compliance for user accounts.
- Assisted customers with technical support inquiries.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Demonstrated increased knowledge of company products and equipment.
- Generated reports for customer service issues and repair records.
Fraud Operations Specialist
NFCU
11.2010 - Current
- Enhanced customer satisfaction with proactive communication and timely resolution of fraud cases.
- Demonstrated excellent problem-solving skills in identifying root causes of fraud and recommending appropriate solutions to minimize future occurrences.
- Improved operational efficiency by streamlining fraud investigation processes and procedures.
- Contributed to a positive work environment by fostering teamwork, open communication, and professional development opportunities among team members.
- Stayed abreast of emerging fraud trends to continuously refine detection methodologies and approaches.
- Conducted in-depth analysis of transaction data to identify trends, patterns, and anomalies indicative of fraudulent activity.
- Maintained accurate records of all investigated cases, ensuring proper documentation for audit purposes and regulatory compliance.
- Participated in regular meetings with senior management to discuss key performance metrics, challenges, and recommendations for improvement.
- Played a key role in the development and implementation of new fraud prevention initiatives, resulting in a significant reduction in overall fraud losses.
- Provided exceptional customer service during sensitive situations involving identity theft or account compromise while preserving customer trust in the company''s security measures.
- Leveraged advanced analytical tools for better understanding of complex data sets; resulting in more accurate identification of fraudulent activities.
- Evaluated the effectiveness of current fraud prevention tools, recommending improvements based on industry best practices.
- Evaluated customer data to identify and prevent fraudulent activities.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Developed and implemented procedures to detect and prevent fraud.
- Evaluated success of fraud detection systems to identify areas for improvement.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
Education
GED -
Pensacola Adult High School
Pensacola, FL05.2001
Skills
- Digital Marketing Strategy
- Employee Onboarding
- Technical Troubleshooting
- Client Relations
- Digital troubleshooting
- System launch processing
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Active Listening
- Effective Communication
- Team Collaboration
- Decision-Making
- Adaptability and Flexibility
- Relationship Building
- Customer Relations
- Microsoft Excel
- Microsoft Office
- Flexible Schedule
- Team building
- Self Motivation
- Interpersonal Skills
- Task Prioritization
- Analytical Thinking
- Troubleshooting Techniques
- Goal Setting
- Professionalism
- Problem Diagnostics
- Interpersonal Communication
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Professional Demeanor
- Problem-solving aptitude
- Deadline Attainment
- Word Processing
- Telephone and Email Communication
Spending time with family whether on road trips, at the beach, watchin movies with my family
We love taking Sunday afternoon drives or just going to the Beach to watch the Sunrise. We love to watch movies especially 3d movies. We also love the mountains of Tennessee. Every chance we get we take road trips to clear our minds, have some laughs and play games.
Timeline
Digital Services Specialist
NFCU
11.2010 - Current
Fraud Operations Specialist
NFCU
11.2010 - Current
GED -
Pensacola Adult High School
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