Jewel Young
Steubenville,USA
Summary
Dependable worker successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Motivated employee with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-levrl employeeposition. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/Bartender
Buffalo Wild Wings
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Barista/Cashier
HMS HOST AIRPORT
03.2022 - 01.2023
- Maintained a clean and organized workspace at most 9 tables for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Advanced Technical Support
AT&T
01.2020 - 12.2022
- Mentored junior engineers, sharing expertise in advanced technical support methodologies.
- Provided technical support for end-users, resolving issues promptly to minimize disruptions to daily operations.
- Provided technical support during product integration, resolving issues promptly to minimize delays in project timelines.
- Provided expert-level support to clients experiencing technical difficulties with their SAP systems, ensuring prompt resolution of issues.
- Improved customer satisfaction by providing timely and effective technical support for computer systems and applications.
- Implemented escalation protocols to ensure timely communication between support staff, management, and engineering resources when addressing complex technical issues.
- Supported team members in troubleshooting technical issues during the welding process, ensuring minimal downtime and consistent production rates.
- Increased user satisfaction by providing timely, effective technical support and training resources.
- Served as a key point of contact for escalated technical support cases, enabling faster issue resolution times.
- Provided technical support for engineering projects, troubleshooting issues as they arose.
Education
diploma - High school diploma or GED
jvs
Bloomingdale, OH01.2014
Skills
- Call center
- Customer Service
- Computer skills
- Front desk
- Cold calling
- Cleaning
- Time management
- Typing
- Upselling
- Technical support
- Leadership
- Communication skills
- Cash register
- Barista experience
- Administrative experience
- Office management
- Microsoft Office
Certification
- Driver's License, Class D, 06/01/21, 06/01/26
- Pallet Jack Certification, Non-CDL Class C
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Server/Bartender
Buffalo Wild Wings
06.2024 - Current
Barista/Cashier
HMS HOST AIRPORT
03.2022 - 01.2023
Advanced Technical Support
AT&T
01.2020 - 12.2022
diploma - High school diploma or GED
jvs