Jeweldene Jackson

• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Followed up on delinquent tenants and coordinated collection procedures.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Verified income, assets and expenses and completed file tracking sheet for each applicant.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Maintained sufficient number of units market-ready for lease.
• Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
• Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
• Handled disciplinary actions, performance appraisals and terminations of company staff.
• Developed, reviewed and submitted property operating and capital budgets.
• Developed and executed plan to achieve and maintain [Number]% or better rate of occupancy.

• Negotiated to collect balance in full.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Processed payments and applied to customer balances.
• Counseled debtors on payment options and arranged installment agreements.
• Maintained high volume of calls and met demands of busy and productive group.
• Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
• Created documents for court such as affidavits, modifications and forbearance agreements.

Filed Evictions and worked with the attorneys to file and collect or proceed with the process if setout's.

• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Developed and maintained relationships with customers and suppliers through account development.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
• Conducted monthly inventories of raw materials and components on work floor.
• Recorded inventory sales into organization's weekly income report.
• Cash Audits daily deposits.

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

• 8/19/2021 operational standards
• He d associates accountable for established operational guidelines, brand
• Worked with the finance team to manage and streamline accounts payable
• Accounts
• Customers to ensure substation with products offered
• Developed employees to improve their knowledge bases increase team value.