Jewelene Roe
Bell Gardens,CA
Summary
I'm a Reliable Team Member with a solid background meeting and exceeding company needs. Efficiently carries out physically demanding work by keeping supplies organized, keeping a friendly demeanor, and following the company policy's. I have five years of costumer service background and 3 years of being a shift lead under my belt. I'm a friendly dedicated person with good problem solving skills, great at multitasking, and I holds quality and teamwork in high esteem.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader /Lead Barista
Nimbus Coffee
Los Angeles, California
03.2022 - 05.2024
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Verified that all products received from vendors matched purchase orders accurately.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Oversaw food preparation, production and presentation according to quality standards.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Created promotional displays for advertising special events or promotions at the cafe.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Described menu items to customers and suggested products based on stated preferences.
- Utilized POS system to receive and process customer payments.
- Managed a team of baristas during peak hours ensuring efficient workflow throughout the shift.
- Provided customer service support when necessary, answering questions, resolving issues.
Shift Leader
Ike's Love and Sandwiches
Hayward, CA
01.2020 - 11.2021
- Over see the shift and lead my team threw busy lunch rushes while making sure the team is successful in their task
- Take deposit to the bank and break change as needed, while also counting the draw and safe
- Perform opening and closing duties as a lead in a timely manner
- Operating the store and sending emails while the manager is gone
- Able to Handle meat slicer with safety and skill
- Making the days schedule for all employees too know their position and jobs for the day
- Take down inventory and order more products when needed
- Great at solving problems that come up with speed
- Able too work during our busiest hours while remaining calm and collective
- Keeping up with the cleanliness that the business established and going over the goals set before me
- Able to use a POS system for closing cash and Taking customers orders with the best customer service and smile I can serve guaranteeing that the customers leave happy.
Sandwich Artist/Cashier
TOGO's
Hayward, CA
08.2019 - 11.2019
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, and gift card.
- Prepping sliced meats and cheese by hand and machine.
- Preparing garnishes, fillings and spreads.
- Cleaning and maintaining all work areas to promote a clean image and maintain sanitation standards.
- Greeted customers and provided product knowledge.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Replenished condiments and other supplies at front counter areas.
- Communicated effectively with co-workers regarding customer needs and concerns.
Kitchen Prep
Thee parkside
San Francisco, CA
02.2018 - 07.2018
- Assessing inventory
- Ordering supplies as needed
- Constructing prep list for team
- Assisting during peak service hours
- Relaying orders from customers to cook
- Bussing tables
- Up-keeping cleanliness of business front
- Cleaned, washed, and cut raw meats, vegetables, fruits, and other food items prior to cooking or serving.
- Measured ingredients accurately using measuring cups and spoons.
- Assembled dishes according to recipes and presentation standards.
Education
High school diploma -
Lathrop High School
05.2019
Skills
- Shift Management
- Leadership
- Supervising experience
- Food Prep (5 years)
- Food Service (5 years)
- Organizational Skills
- Strong verbal and written communication
- Fast learner
- Strong time management
- Reliable
- Self starter
- POS System Operation
- Food Safety
- Kitchen Experience
- Food Handling
- Meat Cutting
- Baking
- Recipe reading
- Recipe preparation
- Goal Setting and Tracking
- Decision-making capabilities
- Menu Memorization
Certification
food handler certification
Additional Information
Authorized to work in the US for any employer.
Timeline
Shift Leader /Lead Barista
Nimbus Coffee
03.2022 - 05.2024
Shift Leader
Ike's Love and Sandwiches
01.2020 - 11.2021
Sandwich Artist/Cashier
TOGO's
08.2019 - 11.2019
Kitchen Prep
Thee parkside
02.2018 - 07.2018
High school diploma -
Lathrop High School