Jewelia Owens
Springfield ,MO
Summary
Sales associate with proven customer service expertise, enhancing customer satisfaction and loyalty. Skilled in problem-solving and teamwork, I effectively managed high-stress situations while boosting sales through strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Committed to continuous improvement, I trained new staff and contributed to visual merchandising efforts, ensuring an inviting shopping experience.
Overview
16
16
years of professional experience
Work History
Sales Associate
Five Below
06.2025 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
ETC.
08.2022 - 06.2025
- Handled cash transactions efficiently while adhering to company cash handling policies.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Managed inventory to ensure product availability.
Sales Associate
Hirsch Feed and Farm Supply
05.2020 - 08.2021
- Accurately processed POS transactions.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Office Manager
Kelley's Self Storage
08.2018 - 06.2020
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Posted payments, balanced cash drawer and prepared daily bank deposits.
- Provided tours of the facility and available units.
- Conducted daily inspections of the facility and coordinated maintenance and repairs as needed.
Case Manager
Christos House
02.2011 - 10.2016
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
Vehicle Service Contract Specialist
Motor Vehicle Services
05.2009 - 10.2011
- Contacted potential customers via phone and email to determine which plan would be beneficial to their needs.
- Explain plan details, coverage and pricing.
- Communicated the value of the plan and handled any objectives in order to close the deal.
- Contacted customers via phone, email and letters to collect overdue payments.
- Arrange payment plans with customers based on their financial situation.
- Documented all collections activities and customer interactions accurately and in detail.
- De-escalated conflicts and resolved disputes related to billing issues.
- Received and processed claims.
- Reviewed warranty contract terms and Vehicle service history and details to determine claim eligibility and coverage.
- Evaluated repair estimates to ensure parts and labor cost were fair and accurate.
- Acted as main point of contact with customers and technicians to provide updates and addresses any questions or disputes.
- Maintained precise and detailed records on all claims, communications and decisions within the company's database.
- Monitored the progress of an open claim.
- Investigate rejected claim, identity the reason for denial and work to find a solution.
Education
GED -
Hardee Senior High
Wauchula, FLSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
Five Below
06.2025 - Current
Sales Associate
ETC.
08.2022 - 06.2025
Sales Associate
Hirsch Feed and Farm Supply
05.2020 - 08.2021
Office Manager
Kelley's Self Storage
08.2018 - 06.2020
Case Manager
Christos House
02.2011 - 10.2016
Vehicle Service Contract Specialist
Motor Vehicle Services
05.2009 - 10.2011
GED -
Hardee Senior High
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