Jewelionna Gonzalez

• Schedule and coordinate patient appointments for a high-volume Maternal Fetal Medicine clinic.
• Communicate regularly with physicians, nurses, and external medical offices to coordinate referrals.
• Review, receive, and scan patient referrals and medical documentation into the electronic medical record system.
• Provide front-line patient support by answering calls, assisting with scheduling questions, and ensuring accurate patient information.
• Maintain confidentiality and compliance with healthcare privacy standards.

Informed clients of policies and procedures.

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Planning and supervising the payment arrangements and funds in charged off

consumer loans and credit card accounts.

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De-escalated and resolved customer complaints with punctual, polite and professional

service.

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Delivered exceptional customer service by proactively addressing concerns and

fostering a positive experience throughout all interactions.

• Mentored new players, resulting in stronger development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential on the field.
• Coached players on best practices, providing constructive feedback to support their growth.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

• Provided homework assistance using specific curriculum and materials.
• Supported students with helpful study habits and exam strategies.
• Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
• Motivated students towards learning and studying to build self-confidence and reduce fear of failure.

• Played games, worked on puzzles, and read books to young children.
• Communicated positively with children and their guardians.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Maintained a clean and organized environment to ensure the well-being of children under care.

• Contact individuals to work as salesmen for Cutco products.

•Worked with spreadsheet contacting people daily via Zooms