Jewelissa Cerda
Mission
Summary
Dynamic and results-oriented professional with extensive experience as a Receptionist at First Choice Injury Clinic and a Cashier at Dunkin' Donuts. Excelled in customer service, improving client relations by efficiently managing front desk operations and financial transactions. Demonstrated exceptional organization skills and team collaboration, significantly enhancing office efficiency and customer satisfaction.
Hardworking and passionate job seeker with strong organizational skills.Ready to help team achieve company goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Receptionist
First Choice Injury Clinic
08.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
- Performed therapy on patients aswell
Cashier
Dunkin' Donuts
10.2023 - 08.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Greeted customers entering store and responded promptly to customer needs.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Facilitated cross-training opportunities for employees interested in expanding their skillset beyond their primary roles as cashiers.
- Provided ongoing mentorship and guidance for cashiers as they navigated day-to-day challenges in their roles, fostering a culture of continuous learning and improvement.
- Established consistency in cashier operations by creating standardized procedures and guidelines for all staff members to follow.
- Evaluated employee performance, offering constructive feedback and recognizing top performers through regular assessments.
- Processed both cash and card purchases and returns.
- Communicated with customers and team members to solve problems.
Education
Associate of Arts - Criminal Justice
South Texas College Online
McAllen, TX05-2027
High School Diploma -
Vanguard Rembrandt Secondary
Pharr05-2024
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Scheduling
- Scheduling appointments
- Greeting and seating clients
- Data inputting
- File management
- Document management
- Typing speed
- Tech-Savvy
- Record preparation
- Supply management
- Phone etiquettes
- Front desk operations
- Reception desk management
- Customer service
- Team collaboration
- Multi-line phone systems
Certification
- First Aid Certification - American Heart Association.
- ServSafe Allergens Certification - National Restaurant Association.
- CPR/AED Certification
- Texas Driver's License
- Level 2 security guard
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Receptionist
First Choice Injury Clinic
08.2024 - Current
Cashier
Dunkin' Donuts
10.2023 - 08.2024
Associate of Arts - Criminal Justice
South Texas College Online
High School Diploma -
Vanguard Rembrandt Secondary
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