JEWELL BURTON
Casa Grande,AZ
Summary
I am a Medical Clerk with 8 years of experience who is patient-centered. I have an excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Professional with solid experience and well-prepared for academic endeavors. Demonstrated ability to collaborate effectively within diverse teams and adapt to changing needs seamlessly. Skilled in research, time management, and critical thinking, with strong focus on achieving measurable results. Reliable and driven, bringing proactive approach to all tasks and responsibilities.
Overview
10
10
years of professional experience
Work History
Student Sponsorship
Teen Challenge of Arizona
Tucson, AZ
02.2025 - Current
- Coordinated volunteer efforts to support program activities and community outreach initiatives.
- Cultivated relationships with key stakeholders to secure major gifts and sponsorships.
- Coordinated fundraising events, managing logistics and volunteer recruitment for successful execution.
- Analyzed donor data to identify trends and improve targeting of fundraising campaigns.
- Planned and implemented fundraising events.
- Raised significant funds by developing and executing effective fundraising campaigns.
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
- Increased community awareness of organization''s mission by organizing and participating in public speaking engagements.
- Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
- Evaluated participant progress and provided constructive feedback to enhance outcomes.
- Developed relationships with community resources to expand support networks for participants.
- Mentored peers in coping strategies and conflict resolution techniques during sessions.
- Implemented process improvements for program logistics, enhancing overall efficiency of operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed and implemented fundraising strategies to enhance donor engagement and retention.
Corporate Client Services Representative
Arbor Eye Center
Homewood, IL
06.2023 - 10.2023
- Managed client inquiries and resolved issues to enhance customer satisfaction.
- Provided expert guidance on insurance benefits and coverage options for clients.
- Collaborated with medical staff to streamline patient appointment scheduling processes.
- Trained new team members on systems and procedures to ensure operational efficiency.
- Managed patient check-in and check-out processes to ensure efficient workflow.
- Scheduled appointments using electronic health record systems for optimal resource allocation.
- Coordinated insurance verification and pre-authorization with providers to enhance patient experience.
- Maintained accurate patient records and updated information in real-time to support clinical staff.
- Trained new reception staff on office procedures and customer service best practices.
- Implemented process improvements that reduced patient wait times and streamlined operations.
- Resolved patient inquiries and concerns promptly, fostering positive relationships with clients.
- Collaborated with medical teams to facilitate communication and improve overall service delivery.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Medical Clerk
Provident Hospital of Cook County
Chicago, IL
02.2023 - 06.2023
- Help visitors check in on time by greeting them and establishing the purpose of their visit.
- Check documents for compliance with requirements and information accuracy.
- Use FirstNet to keep track of and confirm patient information such as insurance, demographics, and medical history.
- Gathered information about associated medical providers from clients.
- Easily interacted and communicated with department personnel and the general public.
- Solve insurance and appointment issues, improve operations, and provide excellent customer service.
- Managed patient records and ensured accuracy of data entry in electronic health record system.
Patient Access Representative
Erie Family Health Center
Chicago, IL
05.2020 - 10.2022
- Used Athena to schedule and manage patient appointments.
- Secured patient information and confidential medical records in accordance with HIPAA privacy rule standards to protect patients' privacy.
- Collected and entered patient demographic and insurance data into a computer database to establish the patient's medical record.
- Used documented guidelines and procedures to help patients with their financial and insurance issues.
- Assessed patients' financial needs and referred them to the appropriate county, state, or federal agencies for assistance.
- Streamlined patient registration process, improving efficiency and reducing wait times.
- Coordinated patient scheduling and registration processes to optimize workflow efficiency.
- Managed insurance verification and eligibility checks to ensure accurate patient information.
- Streamlined communication between patients and healthcare providers, enhancing service delivery.
- Trained and mentored new staff on patient access protocols and system navigation.
- Implemented process improvements that reduced wait times for patient registration significantly.
Patient Access Representative
Aunt Martha’s Chicago Heights Community Health Center
Chicago Heights, IL
08.2016 - 05.2021
- Looked into and reported problems with patient care or conditions that could jeopardize a patient's well-being.
- Represented and interpreted the agency's functions and services to other institutions, the public, government agencies, and other organizations.
- Was in charge of patient scheduling and registration in order to serve as the first point of contact for medical office visits.
- Collaborated and communicated effectively with physicians to ensure client satisfaction and adherence to established standards.
- Managed insurance verifications, ensuring accurate information and timely approvals.
Education
High School -
Crete-Monee High School
Crete, IL01-2015
Skills
- Patient and family advocacy
- Epic, Athena, and Cerner competency
- Professional bedside manner
- Scheduling
- Positive behavior modeling
- Patient-focused care
- Medicaid management information systems
- Clerical writing
- Maintaining records
- Fast learner
- Positive attitude
- Time management
- Attention to detail
- Team collaboration
- Punctual and reliable
- Active listening
- Computer skills
- Customer service
- Complex Problem-solving
- Team support
Timeline
Student Sponsorship
Teen Challenge of Arizona
02.2025 - Current
Corporate Client Services Representative
Arbor Eye Center
06.2023 - 10.2023
Medical Clerk
Provident Hospital of Cook County
02.2023 - 06.2023
Patient Access Representative
Erie Family Health Center
05.2020 - 10.2022
Patient Access Representative
Aunt Martha’s Chicago Heights Community Health Center
08.2016 - 05.2021
High School -
Crete-Monee High School