Jewell Fowler
TX
Summary
Organized Logistics and Customer service specialist with 10 plus years of experience in delivering exceptional support in fast-paced environment, and skilled at multitasking with great prioritization and focus. Adept at handling high-volume inquiries, resolving complex issues, and ensuring customer satisfaction. Skilled at data analysis and streamlining operations for increased processing functionality and optimizing business profitability. Dedicated to solutions-oriented problem-solving and effective employee training. Skilled in managing logistical operations such as purchase, distribution, and delivery of inventory and arranging, tracking, and managing feet operations.
Overview
10
10
years of professional experience
Work History
Logistics Specialist/Customer Support
Lhoist North America
01.2022 - Current
- Serves customers by providing information, responding to requests, resolving problems, and collecting revenue
- Provided information to customers by verifying understanding of request, answering questions
- Daily entry and reconciliation of outbound delivery documents to SAP/ERP shipping system, process inter and intra-company material supply shipments via truck and rail
- Manage the performance of employees, resolve performance issues, and ensure compliance with company policies and procedures
- Interact effectively with customers, transportation vendors, sales personnel and skill centers, balance customer demands / needs for daily deliveries against available inventories
- Identify associate, customer, and supplier concerns by listening, consulting with others when needed to determine corrective action to take or make recommendations to resolve
- Handle customer requests and contract compliance i.e., certificates of compliance, volume reports, inventory monitoring, quality results, proof of delivery requests
- Manage POD issues for various customers, balance between customer and Lhoist
- Handle customer requests on off-shifts and weekends, including being on call
- Create contracts for new customers
- Purchasing supply and equipment
- Work with Logistics department to resolve freight issues related to material returns/diversions
- Interact with company terminals regarding sizing, tonnage, additions, and deletions of material shipments
- Reporting and Accounting Tasks, process debits / credits for material returns in SAP
- Management of cash sales process at plants and terminals
- Calculate daily inventory and shipping reports and month end closing duties
- Dispatch vehicles to correct locations
- Assign responsibilities and coordinating workloads, monitoring performance, and providing feedback; teaching, supporting, and modeling Logistics and company procedures; identify training needs.
Data Entry Clerk/Customer Service Representative
United Healthcare Group
07.2020 - 12.2021
- Serves customers by providing information, responding to requests, resolving problems, and collecting revenue
- Provided information to customers by verifying understanding of request, answering questions
- Initiated service by recording requests, forwarding to dispatching
- Collected revenue by receiving and recording payments
- Resolved billing problems by identifying the problem, explaining procedures, and forwarding required adjustments
- Improved quality results by evaluating processes and recommending changes
- Updated job knowledge by participating in educational opportunities
- Accomplishes customer service and organization mission by completing related results as needed
- Create spreadsheets to track important customer information and orders
- Transfer data from hard copy to a digital database
- Update customer information in a database
- Organize existing data in a spreadsheet
- Verify outdated data and make any necessary changes to records
- Operate common office equipment, like scanners and printers
- Search for and investigate information contained in files
- Perform regular database backups to secure data
- Input text-based and numerical information from source documents
- Provide occasional administrative support
- Sort and organize hard copies of paperwork after entering data electronically
- Review data for deficiencies or errors
- Assist with special projects that require large amounts of data entry.
Automated Logistical Specialist (92A)
United States Army
01.2015 - 07.2020
- Supervised personnel in supply, services, materials management, and logistical operations
- Organized material distribution and transportation logistics in accordance with executive direction
- Unload, packed, and loaded products for shipping
- Conduct monthly, quarterly, and yearly inventories of warehouse stock
- Receive incoming shipments and review contents against purchase order for accuracy
- Knowledge of automated systems, for example, SAMS, GCSS-Army computer system, scan and file forms, reports, correspondence, and receipts
- Retrieve requested files and deliver to appropriate personnel
- Review files, check for complete and accurate information
- Load and manipulate data and to produce reports
- Ability to manage priorities.
Education
Associates - Business Administration
Austin Community College
Austin, TX05.2022
Skills
- Microsoft Office
- Logistical Sales
- Dispatching
- Transportation and Logistics Coordination
- Workload Delegation
- ERP and Supply Chain Software
- Materials control
- Warehouse operations: Organization
- SAP software
- Customer Service
- Purchasing
- Contract Preparation
References
Upon Request
Timeline
Logistics Specialist/Customer Support
Lhoist North America
01.2022 - Current
Data Entry Clerk/Customer Service Representative
United Healthcare Group
07.2020 - 12.2021
Automated Logistical Specialist (92A)
United States Army
01.2015 - 07.2020
Associates - Business Administration
Austin Community College
Similar Profiles
Michael BreretonMichael Brereton
Quality Control Technician at Lhoist North America Of Canada IncQuality Control Technician at Lhoist North America Of Canada Inc
Chad MetzChad Metz
Maintenance Supervisor at Lhoist North AmericaMaintenance Supervisor at Lhoist North America
CHRISTOPHER CHRISTIANCHRISTOPHER CHRISTIAN
Maintenance Technician at Lhoist North AmericaMaintenance Technician at Lhoist North America