Jewell Horsley
Lexington,SC
Summary
Dynamic hospitality professional with 4 years of experience in management and bartending, excelling in high-pressure environments to deliver exceptional customer service. Proven expertise in cocktail preparation, inventory management, and staff training fosters an engaging atmosphere that enhances patron satisfaction and loyalty. A strong background in overseeing operations ensures efficiency and quality in service delivery, contributing to the success and sustainability of various establishments. Committed to creating memorable experiences while building lasting customer relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Roosters Den Sports Grill
06.2023 - 11.2023
- Provided excellent customer service and crafted a variety of beverages for patrons.
- Demonstrated the ability to work in a high-volume environment, efficiently handling multiple drink orders while maintaining accuracy and quality.
- Engaged in customer relationship building and contributed to the overall positive atmosphere of the establishment.
Founder/Operator/Bartender/Manager
Jewell's Place
03.2021 - 08.2023
- Oversaw all aspects of the establishment, including staffing, inventory management, and customer service.
- Created a welcoming environment and provided exceptional customer service, ensuring the success and sustainability of the organization.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Ensured compliance with industry regulations while maintaining ethical business practices at all times.
Canteen Manager/Bartender
Veterans Of Foreign War Post 8378
08.2019 - 07.2020
- Oversaw the daily operations of the canteen and bar, ensuring a high level of customer service and satisfaction.
- Managed inventory, stocked supplies, and maintained a clean and organized environment.
- Built strong customer relationships and handled cash and credit card transactions with accuracy and professionalism.
Bartender
The Hitchhiker
03.2017 - 06.2018
- Crafted and served a diverse range of beverages to enhance customer experience.
- Increased sales by 40%
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
Education
GED -
Southeast Kentucky Community And Technical College
Cumberland07-2000
Skills
- Responsible beverage handling
- Strategic issue resolution
- Point of sale management
- Group booking coordination
- Proficient in mixology techniques
- Maintaining a clean bar
- Honest and dependable
- Engaging customers
- Strong multitasking
Certification
School Name 360Training.com
Learn 2 Serve South Carolina on Premises Seller/Server
Certification # SC-2914
Completed on 03/08/2023
Expires on 03/07/2026
PERSONAL INFORMATION
- Address: 127 Alta Vista Ct. Lexington, SC 29073
- Phone number: (839) 313-8930
- Nationality: White
Timeline
Bartender
Roosters Den Sports Grill
06.2023 - 11.2023
Founder/Operator/Bartender/Manager
Jewell's Place
03.2021 - 08.2023
Canteen Manager/Bartender
Veterans Of Foreign War Post 8378
08.2019 - 07.2020
Bartender
The Hitchhiker
03.2017 - 06.2018
GED -
Southeast Kentucky Community And Technical College