Professional Administrative Excellent time management and organizational skills Skilled in office administration and procedures Developed interpersonal skills. Great with customers Competent with Microsoft Word/Excel and Quick Books Pro. Proficient in Dentrix Software, Centricity Software, GE RIS Software along with MBA and Computer Title Programs - RamQuest and ResWare Title Software Simplifile - Filing legal documents. CertifiD – Wire recovery and prevention. Fully trained to instruct, enforce, and practice all State and Federal regulations regarding HIPPA. Bookkeeping experience within the fields of Medical, Dental, Construction, and Bank environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls, and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration, and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy, and full compliance with regulatory requirements.
Hi, I’m
Jewell Mathis
Highlands Ranch,Colorado
Summary
Overview
26
years of professional experience
Work History
Nebraska Title Company
Escrow Support / Loan Processor
02.2019 - Current
Job overview
- .Responsible for providing clerical support during the opening, maintaining, and closing of escrow accounts
- Assisted escrow officers and Title Examiners by creating and editing correspondence and documents, maintaining files and records, and providing clients with a confidential nature of the files that keep requiring discretion and care for client’s privacy
- Handled office tasks such as filing, generating reports and presentations, setting up meetings, and reordering supplies.
- Used computers to generate reports and conduct research.
- Accounts payable and marketing the business.
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
- Enhanced team collaboration by sharing best practices and providing constructive feedback on colleagues'' work.
- Facilitated successful loan closings by coordinating with underwriters, title companies, and attorneys throughout the process.
- Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
- Supported business growth by cultivating partnerships with local realtors, builders, and financial professionals.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
Stewart Title Company
Senior Escrow Processor
06.2022 - 04.2023
Job overview
- Updated daily spreadsheet/logs/reports, ensuring they are current and accurate
- Managed title commitment requests and updates to the proposed insureds in the time frame and distributed them to all parties
- Ordered and updated payoff/assumption statements as requested
- Prepared receipts for all funds received from customers and/or lenders
- Ordered wire transfers and provided wiring instruction
- Cleared title requirements
- Prepared preliminary closing disclosure, settlement statements, correspondence
- Prepared loan packages for return to lender
- Assisted branch manager with administrative tasks as requested
- Entered basic order information on an automated system, obtained Tax and HOA information, scheduled, and coordinated times for closings as well as proper tracking of closed and funded
- Prepared copies for disbursement and closing transmittal
- Assisted Closer/Escrow Officer with final policy disbursement as directed
- Answered Customers' questions and/or telephone calls concerning the administrative process of the party’s transactions; and answered real estate agents’ questions and/or telephone calls concerning the status of their pending files
- Reviewed all information is accurate and matches the original Purchase Contract.
- Assured that each package is complete and properly signed by all parties.
- Prepared documents for recording in different Counties: Assured that documents sent for recording fulfill not only Recording Regulations but also Lenders' requirements.
- Opened incoming orders and set up escrow files within 2 hours of receiving a purchase agreement.
- Opened incoming orders and set up escrow files within 2 hours of receiving the purchase agreement.
Nebraska Title Company
Escrow Support / Loan Processor
02.2019 - 06.2022
Job overview
- Responsible for providing clerical support during the opening, maintaining, and closing of escrow accounts
- Assisted escrow officers and Title Examiners by creating and editing correspondence and documents, maintaining files and records, and providing clients with a confidential nature of the files that keep requiring discretion and care for client’s privacy
- Handled office tasks such as filing, generating reports and presentations, setting up for meetings, and reordering supplies
- Used computers to generate reports and conduct research
- Greeted and assisted visitors.
- Improved loan processing efficiency by streamlining documentation and communication procedures.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
- Collaborated with other departments including sales, underwriting, and legal teams for seamless coordination during the entire loan cycle process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Developed and maintained relationships with customers and loan officers to establish a smooth closing process.
- Handled any conditions sent from underwriting departments.
- Provided quick turnaround times to maintain a fast-paced schedule.
- Compiled closing packages for drafting and presentation accuracy.
Black Hills Energy
Customer Service Representative
07.2017 - 01.2018
Job overview
- Responsibilities included responding to customer open/close requests, customer inquiries, and requests for account information, negotiating collections arrangements, coordinating service requests, determining the most effective resolution to customer issues, and maintaining customer accounts.
- Investigated and resolved accounting, service and delivery concerns.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Responded to customer requests for products, services, and company information.
- Developed and updated databases to handle customer data.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Investigated and resolved customer inquiries and complaints quickly.
- Created and maintained a detailed database to develop promotional sales.
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Black Hills Energy
Data Entry – Gas Services
10.2016 - 07.2017
Job overview
- Organized files and collected data to be entered into the computer
- Analyzed data for errors
- Reported problems with the data
- Accurately entered information into various computer programs
- Kept sensitive customer or company information confidential.
Aberdeen Surgery Center
Surgical Coordinator/Scheduler
12.2013 - 09.2016
Job overview
- Scheduled surgeries for multiple doctors, established insurance eligibility and benefits/approvals, and communicated timely with doctors, patients, and anesthesiologists
- Had excellent interpersonal and communication skills, computer skills, experience with electronic medical records, and a working knowledge of medical insurance
- Other responsibilities included necessary front desk skills including checking in and outpatients, scheduling patient appointments, verifying insurance eligibility, and collecting payments.
- Coordinated with facilities to set up surgeries for several modalities for the Cosmetic Surgeon.
- Answered phone calls and messages for the physician and medical facility, scheduling appointments, and handling patient inquiries.
Rocky Mountain Cancer Centers
Admissions Representative / Scheduler
09.2015 - 07.2016
Job overview
- Welcomed new patients, verified insurance, and input appointments in the computer system by a physician and office guidelines.
- Canceled/rescheduled appointments according to physician schedule changes; notified appropriate clinic personnel
- Obtained and entered all authorization and correspondence relating to referrals in patient's charts and computer
- Scheduled outpatient appointments/testing and hospital admissions upon request
- Obtained necessary pre-certification as required
- Handled new patient referrals, gathered essential information, assigned patient account numbers, and scheduled appointments: collected co-pays, and deductibles.
Park West Imaging
Admissions Representative
11.2010 - 12.2013
Job overview
- Scheduled phone and walk-in patient appointments for a five-modality medical imaging facility
- Processed and verified insurance policies for pre-registration and admissions
- Processed receipt of patient payments, arranged payment plans for past due accounts
- Advised and instructed patients on the administration of necessary imaging medications
- Informed patients of federal and state laws and regulations regarding patient rights
- Tracked patient arrival and completion statuses, confirmed proper scheduling practices
- Maintained a professional, organized, timely, and courteous work ethic that exceeds the admissions department's standards
- Ensured strict adherence to state and federal laws and regulations about the healthcare industry.
Southern Colorado Clinic
Reception Secretary
09.2006 - 08.2010
Job overview
- Prepared and processed medical facility reports
- Tracked and maintained staff and patient appointments, control records, and patient follow-up protocols
- Handled incoming phone calls, resolved patient inquiries, arrived at walk-in and scheduled patients, and trained newly hired employees
- Receipted and balanced daily patient account statuses
- Utilized document scan track system, Centricity Software, and MBA Computer Program.
ASI Constructors Inc.
Administrative Assistant
09.2006 - 10.2008
Job overview
- Provided secretarial duties for national waterpower and Dam Constructor and Maintenance Corporation, including scheduling appointments, preparing contracts, maintaining projects and administrative filing systems
- Solely responsible for planning, coordination, and executing internal/external meetings and all travel arrangements
- Handled confidential and proprietary information with discretion
- Prepared and processed expense reports, departmental invoices.
Eagle Ridge Dental
Financial Coordinator
03.2004 - 09.2006
Job overview
- Scheduled and processed patients for dental procedures
- Utilized the accounts payable and receivable clerk, responsible for insurance billing, verification, and payroll using the Dentrix Software program
- Developed and implemented treatment plans with assignments of financial responsibility for the treatment
- Collection of monies owed to the practice delivering treatment plans using the doctors and hygienists when appropriate
- Maintained supportive therapy by getting to know the patients, including remembering special occasions.
- Completed bi-weekly payroll for [Number] employees.
Wells Fargo Bank
Universal Teller
03.2001 - 06.2004
Job overview
- Team leader for satellite branch facility tracked and monitored system enhancements
- Trained new hires and supervised existing teller staff
- Responsible for processing all banking and lending account transactions, including account status data and the execution of signature functions
- Customer Service Representative for new accounts and banking products.
Huerfano Medical Center
Business Office Clerk
05.1998 - 11.2002
Job overview
- As an emergency room admissions clerk and outpatient same-day surgery scheduler, primary multi-line switchboard operator
- Processed and collected commercial Medicaid, Medicare, and outpatient claims electronically
- Delinquent patient account representative.
Education
John Mall High SchoolWalsenburg, Colorado
High School Diploma
01.1989
University Overview
GPA: 3.8
Skills
- Financial Service Solutions
- Document Review
- Creditworthiness Determination
- Staff Management
- Client Counseling
- Proficient in RamQuest
- Microsoft Office
- Customer Service
- Process Improvement
- Complaint Handling
- Loan File Maintenance
- Cash Handling
- Dedicated Work Ethic
- Escrow management
- Document analysis
- Attorney communication
- Teamwork and Collaboration
- Title Research
- Oral and Written Comprehension
- Loan Processing Coordination
- Customer Relations
- Decision-Making
- Research
- Good Telephone Etiquette
- Task Prioritization
- Networking
- Team building
Quote
Every problem is a gift—without problems we would not grow.
Availability
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Timeline
Senior Escrow Processor
Stewart Title Company
06.2022 - 04.2023
Escrow Support / Loan Processor
Nebraska Title Company
02.2019 - Current
Escrow Support / Loan Processor
Nebraska Title Company
02.2019 - 06.2022
Customer Service Representative
Black Hills Energy
07.2017 - 01.2018
Data Entry – Gas Services
Black Hills Energy
10.2016 - 07.2017
Admissions Representative / Scheduler
Rocky Mountain Cancer Centers
09.2015 - 07.2016
Surgical Coordinator/Scheduler
Aberdeen Surgery Center
12.2013 - 09.2016
Admissions Representative
Park West Imaging
11.2010 - 12.2013
Reception Secretary
Southern Colorado Clinic
09.2006 - 08.2010
Administrative Assistant
ASI Constructors Inc.
09.2006 - 10.2008
Financial Coordinator
Eagle Ridge Dental
03.2004 - 09.2006
Universal Teller
Wells Fargo Bank
03.2001 - 06.2004
Business Office Clerk
Huerfano Medical Center
05.1998 - 11.2002
John Mall High School
High School Diploma