Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jewell Seales

Bayou La Batre,AL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Claims Specialist

Allstate Insurance Co
09.2021 - Current
  • Followed up with customers on unresolved issues.
  • Conducted full claim investigations and reported updates and legal actions.
  • Escalated files with significant indemnity exposure to supervisor for further investigation.
  • Utilized appropriate cost containment techniques to reduce overall claim costs.
  • Generated, posted and attached information to claim files.
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
  • Checked documentation for accuracy and validity on updated systems.
  • Verified client information by analyzing existing evidence on file.
  • Posted payments to accounts and maintained records.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.

Office Assistant

The Holyfield Company
Mobile, AL
08.2019 - 09.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Received and routed business correspondence to correct departments and staff members.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Managed accounts payable and receivable for office.
  • Recorded expenses and maintained accounting records.

Quality Control Inspector

Southern Crab Shell
Coden, AL
06.2018 - 08.2019
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Completed precise measurements using special tools.
  • Evaluated items to assign grades and marked quality level, rejection status or acceptance.
  • Performed daily inspection rounds throughout facility.

Subway Manager

Clark Oil
Mobile, AL
10.2014 - 02.2017
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Prepared and recommended long-range plans for development of department personnel.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Directed staff and managed annual capital budget.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Recorded inventory sales into organization's weekly income report.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Accomplished multiple tasks within established timeframes.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Approved regular payroll submissions for employees.
  • Evaluated report data to proactively adjust and enhance operations.

Customer Service Representative

Easy Money Title Pawn & Cash
Mobile, AL
03.2016 - 07.2016
  • Recommended products to customers, thoroughly explaining details.
  • Regularly exceeded daily sales and product add-on quotas.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.

Education

High School Diploma -

Alma Bryant High School
Irvington, AL
05.2009

Skills

  • Switchboard Operation
  • Office Supply Management
  • Data Recording
  • Self-Motivated
  • Calendar Management
  • Prioritization and Time Management
  • Flexible and Adaptable
  • Data Gathering
  • Record Sorting and Filing
  • Microsoft Office
  • Team Collaboration
  • Multitasking and Prioritization
  • Data Entry
  • Problem Solving
  • Attention to Detail
  • Service-Oriented
  • Document Typing and Formatting
  • Staff Training
  • Inventory Assessment
  • Basic Bookkeeping
  • Office Machine Operation
  • Settlement determinations
  • Coverage assessments
  • Claims
  • Documentation review
  • Prior authorization processing
  • Excellent administrative abilities
  • Insurance industry experience
  • Insurance coverage verification
  • Active Listening
  • Good Telephone Etiquette

Timeline

Claims Specialist

Allstate Insurance Co
09.2021 - Current

Office Assistant

The Holyfield Company
08.2019 - 09.2021

Quality Control Inspector

Southern Crab Shell
06.2018 - 08.2019

Customer Service Representative

Easy Money Title Pawn & Cash
03.2016 - 07.2016

Subway Manager

Clark Oil
10.2014 - 02.2017

High School Diploma -

Alma Bryant High School

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Jewell Seales