Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jewell Smith

Detroit

Summary

Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.

Overview

11
11
years of professional experience

Work History

Operational Specialist

Teleperformance USA
Ann Arbor
03.2025 - 04.2025
  • Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
  • Provided accurate information about products or services to customers.
  • Utilized computer technology to handle high volume of calls in a timely manner.
  • Performed call backs to customers as necessary for further assistance or clarification on inquiry topics.
  • Assisted other team members when needed during peak hours of business operations.
  • Processed customers' orders over the phone and provided follow-up services to ensure satisfaction with products or services.
  • Adhered to all company policies and procedures when dealing with customers.

Environmental Services Housekeeper

Beaumont Hospital
Dearborn
02.2023 - 06.2024
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Provided information about hotel services upon request from guests.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Observed proper use of chemicals when cleaning various surfaces.

Delivery Driver

BBW Holdings
Hazel Park
05.2022 - 04.2023
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Managed inventory levels during deliveries by verifying load counts against shipping manifests.
  • Received daily delivery instructions and route assignments from dispatch.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.

Material Handler

Stellantis
Detroit
11.2019 - 03.2021
  • Packed merchandise into boxes and containers in preparation for safe shipment.
  • Organized warehouse inventory according to warehouse plan.
  • Loaded completed orders on pallets according to delivery numbers.
  • Managed warehouse receiving, storing and shipping.
  • Observed inventory allocation to maintain material needs and production deadlines.
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Protected company inventory by maintaining and organizing storage areas.
  • Palletized boxes to streamline movement and shipment.
  • Coordinated incoming and outgoing shipments and placement of materials to meet scheduling requirements.

Package Handler

Amazon
Romulus
09.2018 - 12.2019
  • Assisted in loading delivery trucks with prepared packages.
  • Loaded completed orders on pallets according to delivery numbers.
  • Operated forklifts and pallet jacks to move, pick up or store products.
  • Protected company inventory by maintaining and organizing storage areas.
  • Braced, padded and supported shipments to prevent shifting and damage.
  • Palletized boxes to streamline movement and shipment.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.

Home Health Aide

Michigan Department of Human Services
Detroit
04.2015 - 03.2017
  • Assisted clients with bathing, dressing and incontinence care.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Improved patient outlook and daily living through compassionate care.
  • Managed patient transportation and appointment scheduling.
  • Tracked and reported clients' progress based on observations and conversations.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Organized games and other activities to engage clients and offer mental stimulation.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.

Lead Cashier

McDonald's
Detroit
02.2014 - 12.2016
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Made change on ash register, handling payments by cash, credit, debit and personal checks.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Met high productivity standards in processing payments for customers.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Learned roles of other departments to provide coverage and keep store operational.

Education

High School Diploma -

Dipolma Success
Harper Woods, MI
06-2024

Some College (No Degree) -

Wayne County Community College District
Detroit, MI

Skills

  • Store opening and closing
  • Credit and cash transactions
  • Training and coaching
  • Issue resolution
  • Staff mentoring
  • Customer service
  • Data entry
  • Hard-working
  • Employee engagement and motivation
  • Verbal/written communication
  • Technology
  • Warehouse operations

Timeline

Operational Specialist

Teleperformance USA
03.2025 - 04.2025

Environmental Services Housekeeper

Beaumont Hospital
02.2023 - 06.2024

Delivery Driver

BBW Holdings
05.2022 - 04.2023

Material Handler

Stellantis
11.2019 - 03.2021

Package Handler

Amazon
09.2018 - 12.2019

Home Health Aide

Michigan Department of Human Services
04.2015 - 03.2017

Lead Cashier

McDonald's
02.2014 - 12.2016

High School Diploma -

Dipolma Success

Some College (No Degree) -

Wayne County Community College District

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