Jewell Michelle Cleveland
Mill Creek, OK, USA,OK
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
4
4
years of professional experience
Work History
Office Manager
Cleves Auto & Wrecker LLC
05.2020 - Current
- Reported to senior management on organizational performance and progress toward goals.
- Managed office operations while scheduling appointments for owner/operator.
- Defined clear targets and objectives and communicated to other team members.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Lead Kitchen Manager
North Metro Health Alliance LLC
11.2019 - 05.2020
- Conducted regular performance evaluations for staff members, providing feedback and opportunities for growth within the company.
- Maintained a clean and sanitary kitchen environment, adhering to strict safety and hygiene standards.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Established strong vendor relationships for reliable delivery of fresh ingredients at competitive prices without compromising quality.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Trained new employees on kitchen procedures, equipment usage, and recipe execution for consistent results across the team.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Cultivated a culture of continuous learning and professional development, encouraging staff members to pursue additional certifications or training opportunities within the hospitality industry.
- Created an inclusive work environment that embraced diversity while encouraging open communication among all staff members.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
Associate of Applied Science - Nursing
Murray State College
Tishomingo, OK05.2025
GED -
Santa Anna Community School
Cincinnati, OH06.2005
Skills
- Expense Reporting
- Employee Supervision
- Data Entry
- Administrative Oversight
- Project Management
- Negotiation and Conflict Resolution
- Good Judgment
- Clear oral/written communication
- Team Bonding
- Goal Setting
- Customer Relations
- Problem Resolution
- Work Planning and Prioritization
- Billing
- Documentation and control
Timeline
Office Manager
Cleves Auto & Wrecker LLC
05.2020 - Current
Lead Kitchen Manager
North Metro Health Alliance LLC
11.2019 - 05.2020
Associate of Applied Science - Nursing
Murray State College
GED -
Santa Anna Community School
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