JEWEL MAE BUCO
Concord,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Floor Lead
Stiiizy
Marina - Suisun City, CA
04.2022 - Current
- Fostered high-quality customer service across team by modeling standards & providing employees with direction & coaching, motivated employees to success & pointed out areas of improvement, educated staff on strategies for handling difficult customers & challenging situations, approached each problem with fresh mind & analytical strategies to quickly resolve concerns, delegated tasks to employees to enhance productivity & workflow, helped with planning break schedules & delegating assignments to meet coverage & service demands, trained team members in successful strategies to meet operational & sales targets, monitored cash intake - increasing accuracy and reducing discrepancies, managed high volume of cash with 100% accuracy rate
DSA
Stiiizy
Marina, CA
01.2022 - 04.2022
- Checked guests' photo identification for validity & age requirements, answered questions about medicinal & recreational uses & effects & qualities of different strains, listened to customer needs & desires to identify & recommend optimal products, created inviting environment for customers by maintaining store organization & cleanliness, built customer loyalty & retention by delivering excellent shopping experiences, maintained up-to-date knowledge of store sales, payment policies & security standards, managed high volume of cash with 100% accuracy rate
Server
Kokoro Sushi Japanese Restaurant
Salinas, CA
09.2019 - 02.2022
- Served guests in fast paced environment, managed time for optimal experience for each guest, familiarized guests with menu & daily specials, accurately recorded food & drink orders, ran multicourse meals, tallied up bills & cashed out guests in a timely matter, assisted other workers during peak hours, negotiated resolved customer concerns, ensured cleanliness of dining areas throughout the day, trained new servers & familiarized new employees with company culture & policies
Box Office, Cashier
Cinemark Theaters
Salinas, CA
10.2017 - 08.2019
- Provided guest services, performed various opening & closing duties on a daily basis, completed thousands of transactions per week in cash & credit, ensured a clean environment for guests & coworkers managed all guest traffic & cash register operations, answered guest queries, ensured inventory in store
Education
Associate of Applied Science - Psychology
Hartnell College
Salinas, CA05.2023
High School Diploma -
North Salinas High School
Salinas, CA05.2016
Skills
- Strong customer service attributes
- Great team player
- Excellent interpersonal communicator
- Committed & driven to complete tasks
- Able to work efficiently in variety of situations
- Adaptable and Flexible
Timeline
Floor Lead
Stiiizy
04.2022 - Current
DSA
Stiiizy
01.2022 - 04.2022
Server
Kokoro Sushi Japanese Restaurant
09.2019 - 02.2022
Box Office, Cashier
Cinemark Theaters
10.2017 - 08.2019
Associate of Applied Science - Psychology
Hartnell College
High School Diploma -
North Salinas High School
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