Jewneva Rhone
Lakeland,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Volunteer Management position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Inbound Customer Service Agent
Fedex
06.2015 - 09.2016
- Escalation Calls
- Researching missing packages
- Proper transfer to correct department
- Claims
- Handling 100+ Calls In Call Center Setting
Delivery Driver
Amazon Flex Driver
05.2021 - Current
- Use personal vehicle to pick up and drop off packages to customers home or business addresses while utilizing the Amazon flex mobile app
- Load packages into vehicle by scanning the QR code and ensure they are not damaged
- Ensure deliveries are completed in accordance with the established routes Amazon flex app creates
Material Handler
Stryker Sustainability Solutions
01.2015 - 06.2015
- Manually unload boxes in a medical reprocessing facility
- Assist production associates with cleaning, reprocessing, inspecting, testing, and quality checks
- Repack medical devices according to strict FDA guidelines within a clean room environment
Customer Service Representative
Arizona Public Service
06.2013 - 09.2014
- Answer incoming calls from customers requesting new connections, disconnections, and transfer of service request
- Discuss service rate plans
- Perform rate comparisons
- Set up credit arrangements
- Research general and high bill inquiries
- Determine and collect deposit amounts based on credit checks performed
Member Service Representative
WellDyne
10.2012 - 05.2013
- Process mail order prescriptions
- Check status of orders
- Process enrollments for Medicare, Medical Part D, and Medicaid
- Research claim status
- Provide PPO participation information, copays, and HIPAA verification
- Handling 120+ calls per day
Account Service Representative
Total Transit
10.2008 - 04.2011
- Answer about 200-300 calls per day with approved scripting
- Provide rate quotes, dispatch transportation, and provide status information
- Research billing and payment inquires
- Follow up with customer questions or escalate to appropriate department
- Confirm eligibility and copay information
Concession Stand Volunteer
Lifting Higher
11.2022 - Current
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
Education
Bachelor's - Nonprofit Management
University of Central Florida
Orlando, FL05.2024
Associate Degree In Arts - General Studies
Hillsborough Community College
Tampa, FL05.2021
Skills
- Interpersonal Skills- Good with listening and supporting others Good with interacting with people at different levels of thinking
- Communication Skills- Excellent with communicating with people via email, telephone, and in person to ensure accurate interpretation of information is being relayed
- Computer Skills- Have very good internet researching skills and a broad knowledge of
- Microsoft Office
- Type 40 words per minute
- Ability to receive and read customer orders using radio frequency scanner
- Ability to operate pallet jack
- Knowledge of clean room environment procedures
Certification
Grant Writer
Timeline
Concession Stand Volunteer
Lifting Higher
11.2022 - Current
Delivery Driver
Amazon Flex Driver
05.2021 - Current
Inbound Customer Service Agent
Fedex
06.2015 - 09.2016
Material Handler
Stryker Sustainability Solutions
01.2015 - 06.2015
Customer Service Representative
Arizona Public Service
06.2013 - 09.2014
Member Service Representative
WellDyne
10.2012 - 05.2013
Account Service Representative
Total Transit
10.2008 - 04.2011
Bachelor's - Nonprofit Management
University of Central Florida
Associate Degree In Arts - General Studies
Hillsborough Community College
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