Jewnisha Jones

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Processed customer service orders promptly to increase customer satisfaction.

• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
• Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
• Prepared customer invoices, accepted payments and processed refund and cancellation requests.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for allergy restrictions
• Bussed and reset tables to keep dining room and work areas clean.

• Assisted patients with self-administered medications.
• Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
• Conferred with supervisor to discuss patient condition and medical care.
• Documented residents' mental status, sleep and eating patterns in medical record books.
• Recognized and reported abnormalities or changes in patients' health status to case manager.

•Assists truck drivers/dispatchers create the safest way to the destination

•Create routes to deliver and retrieve loads from carrier facilities

•Create case and bridge with case team to ensure the proper steps are taken to close out damaged and or undamaged trailers

• Improved order accuracy through meticulous data entry and verification processes.
• Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
• Adapted logistics strategies to meet changing market demands and customer needs swiftly.