Jeyakrithiga Sathyanarayanan
Celina,TX
Summary
Seasoned Software Engineer with 8+ years of experience specializing in server support, database management, and financial technology systems. Proven track record in Linux administration, cloud computing, and high-volume transaction processing, with expertise in Informix, Informatica, and database troubleshooting. Demonstrates strong technical support capabilities, particularly in SQL/Oracle environments, with a consistent history of efficiently resolving system issues and implementing innovative solutions for optimal business operations.
Technical support professional with robust background in troubleshooting, network configuration, and customer service. Known for strong analytical skills and effective communication in high-pressure environments. Consistently collaborates with teams to solve complex issues and adapts to dynamic technical requirements. Skilled in system diagnostics, software installation, and providing clear, actionable solutions.
Technical support professional with robust background in resolving technical issues and enhancing user satisfaction. Known for effective troubleshooting and problem-solving skills, consistently ensuring smooth system functionality. Highly collaborative team member focused on achieving results and adapting to evolving needs, with strong communication and technical skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Archon Software
05.2019 - Current
- Manage critical tasks for financial institutions' digital infrastructure and services using GCP, DevNull, Shell/Python scripts, Postman, Linux, Oracle, PostgreSQL, ServiceNow, and QuickBase
- Install and configure Linux servers for application testing
- Lead Data Processing Vendor (DPV) conversions for application upgrades and migrations
- Orchestrate mergers, account renumbering, and domain changes for financial institutions
- Troubleshoot complex issues in Linux server, web and mobile applications (Zelle, Bill Pay, Transfers, Skip a payment)
- Implement and maintain SSO configurations and security protocols
- Collaborate with cross-functional teams to enhance product functionality and user experience
- Analyzing and resolving technical issues that arise within servers and applications, including debugging errors, identifying root causes, and proposing solutions
- Implementing new interface upgrade and conversion, ensuring smooth transitions and minimal disruption to users
- Develop and execute shell/python scripts for automation on GCP Linux platform
- Conduct Quality Control (QC) testing and manage test environments
- Perform log management and analysis using GCP Log explorer
- Manage go-live activities, including starting/stopping digital banking for DPV conversions
- Provide on-call troubleshooting support during production environment testing
- Develop and maintain comprehensive documentation for technical support processes
- Managed incidents, problems, and change requests for critical finance applications
Software Engineer
Atos India Pvt Ltd
08.2010 - 01.2017
- Developed complex ETL mappings using Informatica PowerCenter 8.1.1 for sales return transaction management
- Performed database migration tasks using Informix IDS 7.31, 11.x, and Oracle 9i
- Created technical specifications and conducted requirements analysis
- Managed Informix Enterprise Replication development and maintenance
- Optimized existing Informatica maps for improved performance
- Debugged mappings and implemented error handling mechanisms
- Created and altered tables using SQL scripts and data modeling techniques
- Supported and enhanced 15 BBC finance applications, including the ACON system used by over 50,000 users
- Developed applications on UNIX platform using shell scripting and Informix 4GL
- Managed incidents, problems, and change requests for critical finance applications
- Customized systems per customer requirements and performed BAU activities
- Generated complex SQL queries for custom reports and data analysis
- Created shell scripts in UNIX for various automation tasks
- Provided on-call support for application maintenance and bug fixing
- Prepared functional specifications and conducted impact analyses
Education
MBA - Systems
Madurai Kamaraj University
05.2014
B.sc. - Computer Science
Madurai Kamaraj University
05.2008
Skills
- Google Cloud Platform (GCP)
- Linux (Ubuntu, CentOS)
- Windows
- C
- C
- Informix 4GL
- Python
- SQL
- PL/SQL
- Shell scripting
- Bash scripting
- Informix
- Oracle
- SQL Server
- PostgreSQL
- Informatica PowerCenter
- Troubleshooting
- Development
- Digital banking systems
- Zelle
- Bill Pay
- Transfers
- SSO configuration
- Financial application security protocols
- Log management
- Environment replication
- Configuration management
- Postman
- 4js and Genero tools
- BMC Remedy
- ServiceNow
- DevNull
- QuickBase
- MS Office suite
- Technical support
- Technical troubleshooting
- Problem-solving
- Application support
- System troubleshooting
Certification
- SCJP (Sun Certified Java Programmer)
- Internal ATOS training on INFORMIX and INFORMATICA
Timeline
Technical Support Engineer
Archon Software
05.2019 - Current
Software Engineer
Atos India Pvt Ltd
08.2010 - 01.2017
B.sc. - Computer Science
Madurai Kamaraj University
MBA - Systems
Madurai Kamaraj University
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