Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
2025
2025
years of professional experience
Work History
Cashier
freeport IHOP
Long Island City, NY
05.2023 - 06.2024
Greeted customers and answered any questions they had about the store's products and services.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Issued receipts, refunds, credits or change due to customers.
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Stocked shelves with merchandise when needed.
Answered customer inquiries regarding store policies and procedures.
Assisted customers over the phone regarding store operations, product information and order placement.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Performed other duties as assigned by management.
Operated cash register or POS system to receive payment by cash, check and credit card.
Delivered high level of customer service to patrons using active listening and engagement skills.
Server
freeport IHOP
Long Island, NY
07.2023 - 04.2024
Greeted guests and provided menus.
Provided excellent customer service to ensure satisfaction.
Assisted in training new servers.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Prepared drinks according to standard recipes.
Took orders from customers accurately and in a timely manner.
Checked food before serving it to customers.
Delivered food orders promptly and courteously.
Monitored dining room for cleanliness and proper set-up at all times.
Responded efficiently to guest inquiries and complaints in a professional manner.
Ensured that each guest was served courteously, quickly, and efficiently.
Performed opening and closing duties such as setting up the dining area, restocking supplies..
Stayed informed about daily specials, new menu items, promotions.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Host
Bayside IHOP
Queens , NY
06.2020 - 10.2021
Greeted guests upon arrival and provided them with menus.
Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Took reservations over phone and in person.
Provided customers with accurate wait times and monitored waiting list.
Assisted servers in seating guests by escorting them to their tables.
Managed dining room layout to maximize efficiency of staff members.
Maintained cleanliness of lobby area, including wiping down tables and chairs.
Ensured compliance with health and safety regulations within the restaurant.
Processed payments from customers using a POS system.
Managed incoming calls during busy shifts.
Inspected dining areas for any damages or defects.
Provided excellent customer service by anticipating customer needs.
Resolved conflicts between customers when necessary.
Balanced cash drawers at the end of each shift.
Assisted other departments when needed such as bussing tables or delivering food orders.
Answered telephone to provide dining information and take reservations.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Resolved customer service and food-related issues to maintain guest satisfaction.
Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Internacional Medical Graduate US-IMG
Hospital inmaculada concepcion
San Francisco, Dominican Republic
Administered injections, medications and treatments as directed by the physician.
Provided assistance to medical staff in performing minor surgical procedures.
Prepared laboratory specimens for analysis and organized lab results for review by the physician.
Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Educated patients on healthcare topics such as nutrition and disease prevention methods.
Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Registered new patients into practice management software program accurately entering demographic information.
Filed insurance claims forms in accordance with applicable regulations.
Conducted routine laboratory tests and sample analyses to monitor diseases.
Changed dressings on wounds to prevent infection and check for healing.
Communicated with pharmacies for prescription refills on behalf of supervising physician.
Processed orders for medical supplies and lab equipment.
Administered medications under physician's supervision.
Completed and submitted clinical documentation in accordance with agency guidelines.
Cleaned and sterilized instruments and disposed of contaminated supplies.
Handled general office duties to support administrative staff during peak hours.