Jeyda Parker

Work History

Flagstar Bank, FSB

02.2024 - 09.2024

Assisted customers with banking needs and inquiries.
Processed wide variety of retail banking transactions for personal and commercial customers.
Referred customers to other banking departments for specialized services.
Executed wire transfers, stop payments and account transfers.
Handled various accounting transactions.
Performed account maintenance by closing out accounts and changing customer addresses.
Trained new hires on customer service policies and procedures.

Randstad USA

01.2021 - 01.2024

Responded to customer requests for products, services, and company information.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Exhibited high energy and professionalism when dealing with clients and staff.
Increased efficiency and team productivity by promoting operational best practices.
Responded proactively and positively to rapid change.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Trained new personnel regarding company operations, policies and services.
Met customer call guidelines for service levels, handle time and productivity.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Educated customers about billing, payment processing and support policies and procedures.

Amazon.com Services

08.2016 - 12.2020

Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
Answered phone with friendly greeting to create positive inbound calling experience for customers.
Resolved complaints to satisfy customers and encourage future transactions.
Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
Followed standard operating procedures when handling customer problems and complaints.
Demonstrated strong problem-solving skills by resolving customer issues during first call.
Utilized active listening skills to identify customer needs and provide appropriate solutions.
Utilized basic troubleshooting techniques to diagnose and resolve customer inquiries.

Barbizon USA

05.2013 - 06.2014

Opened new accounts and documented personal, demographic, and payment information in system.
Educated customers on product and service benefits, explaining features and answering questions.
Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Documented customer interactions and transactions, maintaining accurate records of all dealings.
Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Overcame objections using friendly, persuasive strategies.
Implemented upselling techniques to increase revenue and move product.
Set up appointments with interested customers according to schedule availability.
Generated leads and established relationships with potential customers through outbound telephone calls.
Utilized sales techniques to build customer interest and close sales.