Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jeyddie Luevano

El Paso

Summary

Dynamic customer specialist with effective communication and conflict resolution. Applies strong problem-solving skills to enhance customer satisfaction and streamline service processes. Bilingual and adept at team collaboration, consistently delivering personalized service and ensuring transparency throughout customer interactions.

Overview

5
5
years of professional experience

Work History

Customer Specialist

CarMax
07.2025 - Current
  • Verified accuracy of customer account information and updated when necessary.
  • Responded to customer inquiries via phone, email and web-based platforms.
  • Provided customers with detailed information on company products, services and materials.
  • Identified customer issues with products or services, investigated causes and initiated resolutions.
  • Increased customer satisfaction by providing personalized service and addressing individual needs.
  • Provided timely updates on order status to customers, ensuring transparency throughout the entire transaction process.
  • Conducted regular follow-ups to ensure complete resolution of customers'' issues and satisfaction with the outcome.

Back of House Team Member

Chick-fil-A
08.2023 - 07.2025
  • Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
  • Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
  • Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
  • Performed shift side work as necessary to maintain kitchen output during peak service times.
  • Assisted with training new BOH staff members on established processes and goals.
  • Developed strong problem-solving skills through adapting quickly to unforeseen challenges or changes within the busy kitchen environment.
  • Supported the training of new employees by sharing expertise on kitchen equipment usage, safety protocols, and dish preparation techniques.

Food Service Worker

Taco Bell
07.2020 - 04.2022
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prepared variety of menu items following specific recipes to ensure customer satisfaction.
  • Cleaned and organized kitchen, dining and service areas.
  • Greeted customers and answered inquiries regarding menu items and specials.

Education

Associate of Arts - Criminal Justice

El Paso Community College
El Paso, TX
05-2026

High School Diploma -

Santa Teresa High School
Santa Teresa, NM
05-2019

Skills

  • Effective Communication
  • Team Collaboration
  • Complex Problem Solving
  • Leadership
  • Procedural Knowledge
  • Bilingual
  • Stress Management
  • Conflict Resolution

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Specialist

CarMax
07.2025 - Current

Back of House Team Member

Chick-fil-A
08.2023 - 07.2025

Food Service Worker

Taco Bell
07.2020 - 04.2022

Associate of Arts - Criminal Justice

El Paso Community College

High School Diploma -

Santa Teresa High School

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