Jeydi Gonzalez
Union City,NJ
Summary
Results-driven and detail-oriented professional with over five years of experience in customer service and administrative operations, excelling in fast-paced environments. Expertise in coordinating mailroom and copy center tasks, efficiently processing clerical requests, and delivering exceptional service to individuals from diverse cultural and professional backgrounds. Renowned for strong communication, organizational, and time management skills, consistently supporting team success. Committed to maintaining professionalism and efficiency while handling physical tasks up to fifty pounds, ensuring seamless operations under high demand.
Overview
8
8
years of professional experience
Work History
Office Associate & Service Desk Associate
The Home Depot
05.2023 - Current
- Managed deposits, daily records, and sales tracking with a focus on accuracy.
- Assisted customers with scheduling, service requests, and general concerns in a high traffic retail environment.
- Maintained inventory and coordinated supply orders to support daily operations.
- Applied strong problem solving and communication skills under pressure.
- Demonstrated strong problem-solving skills in a fast-paced environment by managing high volume phone and in-person communication.
Merchandiser
Sam’s Club
07.2021 - 02.2023
- Provided front line customer support including answering questions and resolving concerns.
- Worked with team members to organize merchandise, prepare displays, and manage stock.
- Contributed to a clean and organized shopping space for customers.
- Maintained inventory documents and helped with stockroom coordination.
Receptionist & Maintenance Associate
Newport Swim & Fitness
06.2017 - 01.2020
- Greeted and checked in members, answered all phone calls, responded to inquiries, and provided front desk support with a professional and friendly demeanor.
- Managed accounts including signups, updates, and cancellations.
- Ensured the cleanliness and safety of all gym facilities by performing regular cleaning tasks and restocking supplies as needed.
- Resolved member concerns and collaborated with staff to ensure timely communication and a high standard of customer service.
Education
Bachelor of Science - Business Administration, Marketing Concentration
Montclair State University
Montclair, NJ05.2026
Associate of Science -
Hudson County Community College
Jersey City, NJ05.2024
Skills
- Bilingual (English & Spanish)
- Mailroom & Package Distribution
- Bookkeeping
- Reliability
- Customer focused communication
- Collaborative Team Player
- Problem Solving
- Professional Attitude
- Time Management
- Culturally diverse population
- Responsible & Organized
- Mailchimp
- Microsoft Office: Word, Excel & PowerPoint
- Canva
Timeline
Office Associate & Service Desk Associate
The Home Depot
05.2023 - Current
Merchandiser
Sam’s Club
07.2021 - 02.2023
Receptionist & Maintenance Associate
Newport Swim & Fitness
06.2017 - 01.2020
Bachelor of Science - Business Administration, Marketing Concentration
Montclair State University
Associate of Science -
Hudson County Community College