Jeyleen Costa
Ocala,FL
Summary
Dynamic leader with a proven track record at Heartland Dental and Hampton Inn By Hilton, enhancing guest satisfaction and streamlining operations. Excelled in operations management and problem-solving, achieving significant improvements in service delivery and efficiency. Skilled in team leadership and bilingual communication, adept at driving revenue growth and fostering high-performing teams. Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.
Overview
14
14
years of professional experience
Work History
Business Assistant
Heartland Dental
05.2023 - 09.2024
- Engaged with customers to build business relationships.
- Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
- Facilitated strong working relationships among staff members by fostering open lines of communication across departments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Registered and verified patient records before triage with most up-to-date information.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Improved patient understanding and compliance with treatment plans by explaining procedures and answering questions.
- Improved communication between dental staff and patients, ensuring clarity in treatment plans and procedures.
- Facilitated smoother billing process by accurately verifying insurance coverage and processing claims.
General Manager
Hampton Inn By Hilton
02.2011 - 05.2023
- Project Management
- Customer Retention
- Program Administration
- Quality Management
- Orchestrated budget planning and management, leading to a a reduction in expenses while maintaining service quality.
- Oversaw payroll administration,ensuring accurate and timely payments for staff.
- Conducted thorough inspections of rooms, public areas, meeting rooms, and group sales spaces to uphold quality standards.
- Facilitated daily staff meetings to align goals, address challenges, and promote teamwork.
- Managed kitchen inspections to maintain food safety standards and guest satisfaction.
- Handled bank deposits and financial transactions with accuracy and accountability.
- Checked guests in and out, providing personalized service and addressing any concerns promptly.
- Ensured guests' satisfaction before their departure through proactive engagement and problem-solving.
- Collaborated with department heads to develop and implement service standards that exceeded guest expectations.
- Conducted regular service audits and implemented corrective actions to address areas of improvement.
- Coordinated with the sales and marketing team to create packages and promotions that enhanced guest experiences and drove revenue growth.
- Acted as a mentor to staff, emphasizing the importance of personalized service and empathy in guest interactions.
- Implemented guest feedback systems to gather insights and continuously improve service delivery.
- Led training sessions focused on empathy, active listening, and problem-solving to enhance guest interactions.
- Developed and maintained relationships with VIP guests, ensuring their unique needs were consistently met.
Education
High School Diploma -
Lake Weir High School
Ocala, FL2007
Skills
- Trained employees on duties, policies and procedures
- Recruited, interviewed and hired qualified staff for open positions
- Created schedules and monitored payroll to remain within budget
- Customer Service Excellence Team Leadership and Development
- Operations Management
- Budget Planning and Management
- Revenue Growth Strategies
- Guest Satisfaction Enhancement
- Problem-Solving and Conflict Resolution
- Communication and Interpersonal Skills
- Business level English and Spanish interpretation
- Insurance Verification
- File Management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Business Assistant
Heartland Dental
05.2023 - 09.2024
General Manager
Hampton Inn By Hilton
02.2011 - 05.2023
High School Diploma -
Lake Weir High School
Similar Profiles
Mariah FunstonMariah Funston
Practice Manager of Operations at Summer Park Dental Care (Heartland Dental)Practice Manager of Operations at Summer Park Dental Care (Heartland Dental)
Keisha FigueroaKeisha Figueroa
Dental Assistant at Heartland DentalDental Assistant at Heartland Dental
ANGELA NICCUMANGELA NICCUM
Regulatory Compliance Specialist at Heartland DentalRegulatory Compliance Specialist at Heartland Dental