Jeyline Corchado
Carthage,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Document Specialist
Navient Solutions
11.2021 - Current
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Transmitted documents, organized revisions and tracked changes.
- Prepared documents for projects in accordance with project manager, team or client specifications.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Managed file archival and information retrievals.
- Carefully reviewed all documents and reports for completeness and accuracy.
Caregiver
Center Disability Of Rights
01.2020 - 10.2022
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Call Center Representative
Navient Solutions
06.2021 - 11.2021
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Keolis Commuter Services Internship
Shriver Job Corps High School Diploma -
Shriver
Skills
- Customer support
- Documentation and reporting
- Client Communication
- Quality Assurance Controls
- Typing 60 wpm
- Technical Support
- Complaint resolution
- Meal planning and preparation
- Staff Management
- Policies and procedures
- Bilingual - Spanish
- Calm disposition
- Data Entry
- Scheduling Appointments
Certification
OSHA 10
CPR
FIRST AID
SERVESAFE MANAGER
Languages
Spanish
Full Professional
Navient assigned projects
While working for Navient I had the opportunity to work on different projects like The Department Of Unemployment, The excluded Workers Program, The california Rentrelief Program and lastly The USAC call center. All these project had different responsibilities such as costumer service, attention to detail, data intake, document review and call center.
Timeline
Document Specialist
Navient Solutions
11.2021 - Current
Call Center Representative
Navient Solutions
06.2021 - 11.2021
Caregiver
Center Disability Of Rights
01.2020 - 10.2022
Keolis Commuter Services Internship
High School Diploma -
Shriver
OSHA 10
CPR
FIRST AID
SERVESAFE MANAGER
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