Summary
Overview
Work History
Education
Skills
Timeline
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Jeyling Lizama

Douglasville,GA

Summary

Experienced Bilingual (Spanish) professional with a diverse background spanning roles in fast-paced environments, including fast food service, retail, telecommunications, and insurance. Proven track record of delivering exceptional customer service, driving sales performance, and efficiently managing operations. Skilled in team leadership, problem-solving, and adapting to new challenges, with a commitment to continuous improvement and exceeding expectations. Thank you for the opportunity to be a part of your establishment! Authorized to work in the US for any employer.

Overview

6
6
years of professional experience

Work History

CSR-1 Customer Service Representative for Policy Services

Insurance House
08.2022 - Current
  • Provided exceptional customer service to policyholders, agents, and third parties regarding policy inquiries and provided comprehensive assistance related to coverage, billing, and policy changes
  • Ensured high levels of customer satisfaction by resolving issues, processing policy endorsements, payments, cancellations, renewals, and navigating clients through insurance-related inquiries.

FNOL Claims Adjuster

Insurance House
09.2021 - 08.2022
  • Efficiently managed incoming reports of loss or damage, assessed coverage eligibility and liability, conducted thorough investigations, and paid out settlements with claimants and insureds
  • Contributed to the efficient resolution of claims while upholding the company's standards of excellence.

Store Phone Sales Manager

Boost Mobile
03.2021 - 09.2021
  • Oversaw store operations, ensured sales targets and scheduling efficiency were met for a team of 5 associates
  • Drove sales performance and led the store to become the franchise's top-performing location.

Team member

Chick-Fil-A
06.2020 - 01.2021
  • Provided exceptional customer service by taking orders, processing transactions, and ensuring accuracy and efficiency in service delivery
  • Maintained cleanliness and organization in the dining area, kitchen, and restrooms
  • Contributed to a positive work environment and helped achieve team goals.

Associate

Walmart
01.2018 - 12.2018
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Used in-store system to locate inventory and place special orders for customers.
  • Developed strong rapport with customers and created positive impression of business.

Education

High school or equivalent -

Woodland Highschool
Cartersville, GA
05.2017

High school or equivalent -

The Paulding County Highschool
Paulding County, GA
08.2016

Skills

  • Exceptional customer service delivery
  • Effective communication with customers, team members, and management
  • Team collaboration for a positive work environment
  • Sales performance and target achievement
  • Leadership and team supervision
  • Organizational skills for maintaining cleanliness and organization
  • Problem-solving in various work environments
  • Adaptability to different roles and industries
  • Cash handling and financial management
  • Attention to detail in service delivery and documentation
  • Confidentiality and compliance with company procedures and regulations
  • Spanish Speaking

Timeline

CSR-1 Customer Service Representative for Policy Services

Insurance House
08.2022 - Current

FNOL Claims Adjuster

Insurance House
09.2021 - 08.2022

Store Phone Sales Manager

Boost Mobile
03.2021 - 09.2021

Team member

Chick-Fil-A
06.2020 - 01.2021

Associate

Walmart
01.2018 - 12.2018

High school or equivalent -

Woodland Highschool

High school or equivalent -

The Paulding County Highschool

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Jeyling Lizama