Jeylun Walley
Fayetteville,NC
Summary
Goal-oriented Founder with 5 years of extensive experience securing funding, locating resources and marketing brand. Polished in transferring ideas into actionable plans and developing budget and finance strategies. Ethical leader possessing innovative problem-solving skills and outstanding articulate communication abilities.
Overview
8
8
years of professional experience
Work History
CEO/Owner
8Finity LLC
Fayetteville, NC
01.2021 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Delivered products to customer locations on time.
- Achieved cost-savings by developing functional solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recruited, trained, mentored, and managed employees at all levels within the organization.
- Monitored budgetary expenditures across multiple departments to ensure fiscal responsibility.
- Introduced innovative approaches that improved efficiency while reducing costs.
- Led organization by establishing business direction and actualizing operational plans to meet goals.
Sales Director
Kairos Equities
Fayetteville, NC
09.2021 - 10.2023
- Developed and implemented strategic sales plans to increase customer base and ensure customer retention.
- Created, maintained and evaluated customer databases in order to maximize sales opportunities.
- Established and maintained relationships with key customers to identify new business opportunities.
- Conducted market research to identify industry trends, pricing strategies and competitive landscape.
- Collaborated with marketing team to develop promotional materials that effectively communicated the company's message.
- Provided guidance, mentoring and training support to entry-level sales personnel.
- Negotiated contracts with potential clients while maintaining a focus on profitability objectives.
- Developed incentive programs to motivate staff towards achieving set targets.
- Monitored competitor activities in order to anticipate changes in the marketplace.
- Supported management team by providing timely feedback regarding operations efficiency.
- Cultivated strong relationships with key organizations and professionals to support future business growth objectives.
- Hired and trained talented employees to build valuable, skilled sales team.
- Performed sales consultations and educated clients on products and services.
Customer Service Representative
SYKES (PNC Bank)
Fayetteville, NC
09.2020 - 01.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Food Delivery Driver
Jimmy John's
Fayetteville, NC
03.2019 - 09.2020
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays
- Verified orders prior to completing deliveries to avoid customer complaints
- Secured food to prevent loss and maintain freshness during transport
- Anticipated customers' questions and complaints and skillfully handled any concerns
- Handled money with high accuracy, including issuing processing payments, issuing receipts and maintaining control of submitted cash
- Logged hours, mileage and order-related activities with company's app to maintain detailed records
- Stayed in constant communication with dispatching team to quickly respond to delivery updates
- Kept delivery vehicle clean and neat to maintain company's professional reputation
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Team Member
Taco Bell Costa Rica
Fayetteville, NC
07.2018 - 03.2019
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels
- Maintained work structure by updating job requirements and job descriptions for all positions
- Optimized safety and productivity by regularly cleaning and organizing work zones
- Created appealing displays for routine arrangements and special promotions
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols
- Sought out ways to go above and beyond job requirements
- Developed strong relationships with coworkers and managers
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles
- Pursued learning opportunities to advance knowledge and take on leadership position
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
Survey Research Interviewer
University Of KY
Lexington, KY
11.2017 - 05.2018
- Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires
- Remained highly educated in various software packages by regularly attending training and webinars
- Collaborated closely with others to develop new surveys and questionnaires, test survey links and proofread documentation
- Monitored social media and online sources for industry trends
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Maintained excellent attendance record, consistently arriving to work on time
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Cashier
Walmart
Georgetown, KY
03.2017 - 07.2017
- Counted cash in register drawer at beginning and end of shift
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Checked prices for customers and processed items sold by scanning barcodes
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Educated customers on promotions to enhance sales
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Assisted customers with special services, account updates and promotional options
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Assisted customers by answering questions and fulfilling requests.
Team Member
Taco Bell
Georgetown, KY
09.2016 - 02.2017
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels
- Maintained work structure by updating job requirements and job descriptions for all positions
- Optimized safety and productivity by regularly cleaning and organizing work zones
- Created appealing displays for routine arrangements and special promotions
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols
- Sought out ways to go above and beyond job requirements
- Contributed to team success by completing jobs quickly and accurately.
Crew Member/Manager in Training
Little Caesar Pizza
Georgetown, KY
01.2016 - 09.2016
- Prepared and cooked food orders for customers by noting customizations and portion sizes
- Collaborated with team members to complete efficient work and bring in top hauls
- Closely followed protocols for emergency situations, maintaining calmness and efficiency
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Conducted daily inspections, completed basic maintenance and performed minor repairs to keep gear and equipment in optimal condition
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
- Utilized all machinery and equipment while observing various safety precautions and practices.
Education
Associate of Applied Science - Business Marketing
Fayetteville Technical Community College
Skills
- Customer service
- Team building
- Problem resolution
- Relationship development
- Communications
- MS Office
- Map reading and navigation skills
- Operational Excellence
- Inspirational Leadership
- Business Planning
- Project Management
- Negotiation
- Customer Relations
- Market Trend Expertise
Affiliations
National Society of Leadership and Success
Accomplishments
- Received Sales and Service Certificate in Business Administration
- Received Business Foundations Certificate in Business Administration
Timeline
Sales Director
Kairos Equities
09.2021 - 10.2023
CEO/Owner
8Finity LLC
01.2021 - Current
Customer Service Representative
SYKES (PNC Bank)
09.2020 - 01.2021
Food Delivery Driver
Jimmy John's
03.2019 - 09.2020
Team Member
Taco Bell Costa Rica
07.2018 - 03.2019
Survey Research Interviewer
University Of KY
11.2017 - 05.2018
Cashier
Walmart
03.2017 - 07.2017
Team Member
Taco Bell
09.2016 - 02.2017
Crew Member/Manager in Training
Little Caesar Pizza
01.2016 - 09.2016
Associate of Applied Science - Business Marketing
Fayetteville Technical Community College