Jeysi Martinez
Orlando,FL
Summary
Self-starting Front Desk Coordinator with 5 years of experience and training in leadership and management. Proactive problem-solver with dedication to individualized client relationships and workplace organization. Outgoing Clinical Assist with exceptional people skills, an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions. Organized team supervisor in dynamic administrative teams. Reliable and hardworking with excellent communication skills and success managing projects. Focused on providing on-time and accurate departmental support. Accomplished Surgery scheduler handling file and document management and inventory allocation. Proficient in maintaining stringent financial controls and timelines.
Overview
7
7
years of professional experience
Work History
Senior Front office assistant, front office supervisor, medical records, scribe, surgery scheduler
Orlando Health
01.2022 - Current
- Adheres and assures compliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards
- Managed and collaborated with multiple team members to coordinate daily tasks and projects
- Able to handle multiple simultaneous tasks, answer telephone calls, take messages, file lab reports, medical records and other information according to practice policies and procedures
- Performs word processing and spreadsheet data
- Performs charge entry and cash handling
- Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards
- Maintains compliance with all Orlando Health policies and procedures.
Front Office assistant, Nurse Assistant
DOCS Urology
02.2019 - 01.2022
- Greet and direct all clinic patients and visitors in a prompt, courteous, and professional manner
- Prepare charts/ paperwork needed for patient’s appointments
- Schedule new and established patient’s appointments when needed
- Triage patients
- Professionally and effectively answer and route all phone calls
- Accurately collect of payments for daily visits and account balances into UMR system
- Daily Verification of patient’s insurances and demographics
- Assist at Check in and Check Out, Medical Records, and RN/LPN with administrative/clerical tasks
- Update, transcribe and translate office forms for patients' needs
- Assist as an interpreter for the doctor and for the technicians daily
- Maintain adequate stock of office supplies.
Culinary Ambassador
Seaworld
03.2017 - 08.2019
- Cook high-quality food to menu specifications
- Utilize automated kitchen equipment, including French fry fryer, conveyor automatic broiler, flat top grill, etc
- Keep all assigned areas clean and sanitary
- Assisting customers in locating and purchasing merchandise
- Operated the cash register
- Stocking merchandise
- Providing excellent customer service to customers.
Cashier / Sales Associate
DD’s Discount
08.2018 - 04.2019
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Answer customers' questions, and provide information on procedures or policies
- Help customers find the location of products
- Issue receipts, refunds, credits, or change due to customers
- Greet customers entering establishments
- Supervise others and provide on-the-job training
- Assist customers by providing information and resolving their complaints
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners
- Answer incoming phone calls.
Education
Healthcare Administration -
Valencia College
01.2024
Skills
- Leadership
- Accountability
- Adaptability
- Time management
- Decision making
- Organization skills
- Attention to detail
- Flexibility
- Positive and friendly attitude
- Multitasking Abilities
- Excellent Communication
- Microsoft Office Proficiency
Accomplishments
- Transcriptionist certified.
- Patient Ambassador.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
Languages
Bilingual
Timeline
Senior Front office assistant, front office supervisor, medical records, scribe, surgery scheduler
Orlando Health
01.2022 - Current
Front Office assistant, Nurse Assistant
DOCS Urology
02.2019 - 01.2022
Cashier / Sales Associate
DD’s Discount
08.2018 - 04.2019
Culinary Ambassador
Seaworld
03.2017 - 08.2019
Healthcare Administration -
Valencia College
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