Jeyson Linares Izaguirre
Ellicott City,MD
Summary
Experienced in guiding incoming students through the admissions process and managing Ambiciones sessions both virtually and in person. Supervised participation in Ambiciones Study Hall and Leaders & Entrepreneurs, and coordinated presentations at various events. Created reports, maintained inventory, and managed P-Card reconciliation. Scheduled high school visits for prospective students and organized volunteer outreach. Provided translation during presentations and assisted in event planning while monitoring office supplies and maintaining confidentiality of sensitive information. Developed strong client relationships through excellent customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Financial Aid Information Analyst
Howard Community College
07.2024 - Current
- Responsible for regularly analyzing all incoming documentation to verify its accuracy and completeness. This includes essential items such as federal tax forms, Department of Homeland Security (DHS) documentation, records for orphans or wards of the court, selective service confirmations, student loan agreements.
- Possesses an extensive knowledge of the interactions among different departments—such as Admissions and Advising, Records and Registration, the Test Center, the Cashier’s Office, Disability Services, Career Links, and Retention Services—in relation to financial aid. This awareness ensures seamless access to all services designed to support students in funding their college education.
- Holds a deep and comprehensive understanding of federal, state, and institutional policies and procedures, which enables effective guidance for students navigating the often complex processes of financial aid, scholarships, and loan applications.
- Actively engages in outreach events both on and off campus, promoting programs and services designed to benefit students. Participation in all assigned events is required based on the office's needs, ensuring an ongoing commitment to the success and well-being of the student body.
- Demonstrates the ability to work harmoniously with individuals from diverse backgrounds while effectively managing multiple competing priorities. This commitment to excellence drives the delivery of outstanding customer service at all times.
Administrative Assistant Intern
Howard Community College/Ambiciones Program
10.2023 - 06.2024
- Assisted in budget preparation, tracking expenses, and generating financial reports for management review.
- Developed and updated spreadsheets and databases to track, analyze, and report on student participation data.
- Enhanced team communication by responding to internal requests and inquiries on time.
- Facilitated seamless onboarding process for new employees by preparing training materials and coordinating orientation sessions.
- Contributed to efficient office workflow by managing inventory and ordering supplies as needed.
- Supported departmental projects, ensuring deadlines were met and objectives achieved.
- Improved customer satisfaction by addressing client concerns professionally and promptly.
- Assisted with event planning and coordinating logistics for successful meetings and conferences.
- Increased accuracy of documentation by proofreading, editing, and formatting reports and presentations.
- Supervised Ambiciones interns, while ensuring that tasks were successfully completed.
- connected students to different firms and company to create network and jobs opportunity
- Successfully lead students and executed leadership by guiding them to complete Ambiciones projects
- Contributed to reach and over pass the limit of current students to a total of 180 and 140 of them enrolled in the Spring 24 semester.
Customer Service/Server Assistant
Ledo's Pizza & Pasta
02.2022 - 06.2024
- Proactively addressed potential customer complaints or issues before they escalated, fostering an atmosphere of satisfaction among guests.
- Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
- Actively participated in weekly staff meetings to discuss ways to improve service quality, offer suggestions for menu changes, or address any operational challenges faced by the restaurant as a whole.
- Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
Education
Associate of Arts - Accounting
Howard Community College
05.2024
Associate of Arts - General Studies
Howard Community College
05.2023
High School Diploma -
Mount Hebron High School
05.2019
Skills
- Oral and written communication
- Project Planning
- MS Office
- Account Reconciliation
- Customer Service
- Problem-solving abilities
- Collaborative Teamwork
- Data and Analytics
- Excellent multi-tasking ability
- Computer Skills
- Report Preparation
- Office Administration
Affiliations
- Association of Latino Professionals for America - ALPFA
Certification
- Certified Bookkeeping - Howard Community College - February 2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Financial Aid Information Analyst
Howard Community College
07.2024 - Current
Administrative Assistant Intern
Howard Community College/Ambiciones Program
10.2023 - 06.2024
Customer Service/Server Assistant
Ledo's Pizza & Pasta
02.2022 - 06.2024
Associate of Arts - General Studies
Howard Community College
High School Diploma -
Mount Hebron High School
Associate of Arts - Accounting
Howard Community College