Jeyssa Shingleton
Summary
Dynamic and detail-oriented professional with extensive experience, excelling in inventory control and customer service. Proven ability to enhance operational efficiency, and ensure quality assurance. Bilingual in Spanish and English, I thrive in fast-paced environments, delivering exceptional results while fostering teamwork and effective communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Material Handler
Surgical Institute of Reading
Reading, Pennsylvania
08.2024 - Current
- Responsible for accurately receiving, distribution and storage of materials. Accept and sign for deliveries, unload deliveries and inspect for damage, verifying content with packing slip.
- Ship outgoing packages with proper documentation. Store and restock shelves throughout the hospital. Quality control of expired products. Fulfills daily stock orders for various hospital departments.
- Transport specimens to appropriate offsite labs. Transport and deliver supplies to 4 local offsite facilities.
- Assist hospital personnel in obtaining product information and pricing, coordinate returns and review back orders. Maintain appropriate inventory.
Distribution Clerk
Reading Hospital
Reading, USA
11.2023 - 08.2024
- Managed the organization and distribution of medical supplies throughout the facility to ensure timely availability.
- Coordinated with healthcare staff to understand supply needs and adjusted inventory levels accordingly.
- Monitored stock levels and conducted regular inventory audits to maintain accurate records of supplies.
- Communicated with vendors for order placements and tracked delivery schedules to avoid delays.
Environmental Services Worker
Tower Health at The Reading Hospital
Reading, USA
03.2023 - 11.2023
- Cleaning areas such as: offices, stairwells, hallways, restrooms, waiting areas, lounges, and/or patient's room.
- Environmental Services Workers disinfect and clean all areas to prevent the spread of infection.
Analyst and QA
Telecom Networks
09.2020 - 01.2023
- Conducted thorough analysis of classified documents to ensure compliance with quality standards.
- Verify the authenticity of documents and information provided by a specialist.
- Evaluated performance metrics to identify areas for process improvement and operational excellence.
- Performed quality assurance testing on data sets to validate accuracy and integrity of information.
Travel Agent/Customer Service
Zudy Travel
08.2017 - 01.2023
- Managed client bookings and modified itineraries as needed to accommodate changes.
- Coordinated with airlines and hotels to secure the best rates and availability for clients.
- Communicated with clients via phone and email to address inquiries and resolve issues.
- Developed promotional travel packages to attract new clients and increase sales.
- Utilized online booking systems to efficiently process reservations and payments.
- Reviewed customer feedback to enhance service offerings and improve client satisfaction.
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Immigration advisor preparing various paperwork for immigrant and non immigrant customers, such as visas and affidavits.
Airport Operation Crew
Jetblue Airways
06.2021 - 12.2021
- Checked in passengers and processed boarding passes for smooth flight operations.
- Assisted with luggage loading and unloading, ensuring proper handling and distribution.
- Collaborated with security personnel to enforce safety regulations and prevent security breaches.
- Provided customer service to travelers by answering questions and providing information on airport services.
- Maintained accurate records of all incoming and outgoing flights including passenger manifests and cargo lists.
Security Agent
Longport Aviation Security
07.2016 - 08.2017
- Baggage control in security positions, from checking them by size, color, and scanning them through security to ensure safety.
- Check of visas, residences, passports and other documents necessary for travel, in order to avoid security risks and falsehood.
- Check of the aircraft cabin, making sure that there are no devices that could put the safety of the aircraft, crew and passengers at risk.
- Created reports detailing security incidents and actions taken for management review and analysis.
Customer Service Agent/Operations Officer
Spirit Airlines
07.2016 - 08.2017
- Checking and boarding of passengers for the aircraft.
- Manage flight reservations and sales of extra services offered by Spirit (Luggage, seats and other amenities).
- Make sales reports at the end of each Operation.
- Operations Officer, have contact with the captain, prepare the flight plan and monitor the arrival and departure of the aircraft.
- Trained new team members on customer service protocols and system navigation.
- Utilized CRM systems to track customer interactions and follow up on unresolved issues.
Education
Bachelor of Touristic Business Administration - Business Marketing
Ponticia Universidad Catolica Madre y Maestra
Santiago de los Caballeros12.2018
English language -
John F. Kennedy Institute
Santiago12.2011
Associate of Science - Nursing
Reading Area Community College
Reading, Pennsylvania, PASkills
- Spanish
- Hospitality
- Sales
- Organizational skills
- Customer service
- Immigration law
- Quality assurance
- Hospital experience
- English
- Documentation review
- Marketing
- Teamwork
- Efficiency
- Flexibility
- Inventory control
- Problem solving
- Medical terminology
- Attention to detail
- Material packaging
Certification
Driver's License
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Material Handler
Surgical Institute of Reading
08.2024 - Current
Distribution Clerk
Reading Hospital
11.2023 - 08.2024
Environmental Services Worker
Tower Health at The Reading Hospital
03.2023 - 11.2023
Airport Operation Crew
Jetblue Airways
06.2021 - 12.2021
Analyst and QA
Telecom Networks
09.2020 - 01.2023
Travel Agent/Customer Service
Zudy Travel
08.2017 - 01.2023
Security Agent
Longport Aviation Security
07.2016 - 08.2017
Customer Service Agent/Operations Officer
Spirit Airlines
07.2016 - 08.2017
Bachelor of Touristic Business Administration - Business Marketing
Ponticia Universidad Catolica Madre y Maestra
English language -
John F. Kennedy Institute
Associate of Science - Nursing
Reading Area Community College