Highly-motivated employee with 6+ years of work history and with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead/Barista
Starbucks
Burlingame, CA
06.2017 - 11.2019
Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
Provided guidance and support to other team members as needed.
Conducted regular inventory checks to maintain accurate stock levels.
Handled cash register transactions accurately while providing excellent customer service.
Resolved conflicts between customers, employees, and vendors in a timely manner.
Supervised staff during shift changes and ensured transition went smoothly.
Completed opening and closing duties to facilitate business operations.
Guest Service Agent
San Francisco Airport
San Francisco, CA
05.2016 - 07.2016
Greeted guests with a friendly and welcoming attitude.
Assisted in resolving customer complaints in a courteous and professional manner.
Responded to telephone calls from guests promptly and courteously.
assisted guests to the correct gate locations, luggage and other amenities.
Cashier/Sales Associate
Old Navy
San Mateo, CA
Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
Issued receipts, refunds, credits or change due to customers.
Stocked shelves with merchandise when needed.
Processed returns and exchanges of merchandise in accordance with store policies.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Performed other duties as assigned by management.
Answered customer questions and provided store information.
Helped customers find specific products, answered questions and offered product advice.
Education
Medical Assistant 9 month Certification - Medical Assisting
Mission Language Vocational School
San Francisco, CA
05.2024
High School Diploma -
San Mateo High School
San Mateo, CA
06.2017
Some College (No Degree) - Early Childhood Education
Foothill College
Los Altos, CA
Skills
Interpersonal & communication skills
Customer Service
Multitasking
Cash handling/Cashier
Attention to detail
Quick learner
Languages
Spanish
Professional
Certification
BLS/CPR Certified
References
References available upon request.
Timeline
Shift Lead/Barista
Starbucks
06.2017 - 11.2019
Guest Service Agent
San Francisco Airport
05.2016 - 07.2016
Cashier/Sales Associate
Old Navy
Medical Assistant 9 month Certification - Medical Assisting
Mission Language Vocational School
High School Diploma -
San Mateo High School
Some College (No Degree) - Early Childhood Education